What are the responsibilities and job description for the Front Desk Representative position at Saguaro Lake Guest Ranch?
Charming Historical Guest Ranch is seeking a positive and energetic new team member!
Guest Services / Administrative Assistant
Apply for a great opportunity to work at the scenic Saguaro Lake Guest Ranch in the Tonto National Forest. Our staff is friendly, highly team-oriented, and committed to providing warm Southwestern hospitality to guests from all over the country and the world. This multifaceted position is crucial to our guest experience, as you will represent the Ranch on the front lines via phone, email, and for lodging/recreation activity check-ins. Competitive hourly wages and full benefits are offered. The position is full-time, with evening shift, and weekend availability required.
Duties:
- Greet and assist guests & walk-in visitors
- Take reservations for lodging/dining/activities and input into online booking systems
- Process guest registration and explain ranch property/services as part of check-in procedure
- Handle multi-line phone system and email communications
- Create reservations for recreation guests for kayaking, paddle boarding, and tubing
- Perform various administrative tasks to maintain daily office operations
Qualities / Skills Required:
- Strong positive attitude and passion for customer service
- Personable, professional, and friendly demeanor
- Ability to multi-task and have great attention to detail
- TEAM PLAYER
- Strong written and verbal communication skills
- Able to come up with creative solutions to problems that may arise in a fast paced work environment
- Proficient with Google Docs & Gmail
- Willing to learn our reservation/POS systems, such as CloudBeds, Peek, and Square
- Must have reliable transportation, as the Ranch is in a somewhat remote location
- Preferred: Experience in Office Administration, Hospitality, and/or Restaurants/Events
Salary : $17 - $18