Account Executive

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources
  
  
  

Job Title Sales Account Executive

Non-Exempt: Yes

Remote: Yes

Work Hours: 8:00 AM-5:00 PM ET or 11:00 AM - 8:00 PM ET

About MuniBilling

MuniBilling provides a comprehensive Electronic Bill Payment & Presentment as a Service (EBPPaaS) for public and private municipalities, homeowner associations, and property management groups. We offer both subscription and flexible managed service solutions. We are experts in modernizing billing operations and are devoted to our client's success through implementation and beyond.

Headquartered in Greensboro, North Carolina, we have an informal, collaborative environment and understand the value of feedback and open communication. Full-time, competitive pay, great benefits (medical, dental, vision, life), 401k with company match, and a great work environment.

Role:

The mission of Sales is to facilitate the transition from prospect to customer by educating qualified prospects on how MuniBilling's solutions will improve their utility billing operations. Sales Account Executives collaborate with the MuniBilling Solution Engineer, Sales Manager, and service delivery managers across the entire organization to formulate strategic solution plans specific to each engagement.

The Sales Account Executive contributes to MuniBilling Value Proposition by:

• Being the strategic representative for MuniBilling to create and grow long-term trusting relationships with prospects by asking strategic questions to uncover prospect needs, showing and explaining to them through stories and demonstrations how to improve operational efficacy using the MuniBilling product and professional services to solve their business challenges.
• Identifying and effectively navigating the desired value fulfillment within prospective organizations from the perspective of each key stakeholder’s job role by qualifying and quantifying the gains they want to achieve and the pains they want to eliminate.
• Manage the lifecycle of each opportunity, from prospect to presentation and proposal to contract agreement.
  
  
  

Career Growth Opportunities:

MuniBilling offers robust career growth options that include vertical growth within a specific domain of subject matter expertise (SME) and career diversity across other disciplines of MuniBilling.

Essential Functions:

• Collaborate with the Solution Engineer and sales management to innovate ways to show clients how to maximize and improve operational efficacy using the MuniBilling product and related professional services.
• Create long-term trusting relationships with clients by showing and helping them maximize the value of the MuniBilling product and professional services to streamline business operations, reduce expenses, and improve insights to make more effective assessments and timely decisions.
• Identify, qualify, and quantify the desired value fulfillment from the perspective of each key stakeholder’s job role by verifying the gains they want to achieve and the pains they want to eliminate.
• Navigate the complexities of prospect organizations to build a profile for each type of contributory decision-maker: Initiator, Executive Approver, economic buyer, Influencer/Adviser, User/Evaluator, Champion/Advocate, and Gatekeeper.
• Secure statements of work or additional contracts where clients can benefit MuniBilling professional services, including user training and Managed Services
• Empathize with the customer as you understand their challenges to formulate and present an appropriate solution that addresses their needs and improves profitability.
• Collaborate with Marketing to create campaigns targeted towards specific incentive programs and go-to-market strategies.
• Develop and maintain forecast and profiles and solution strategies using the MuniBilling CRM.
• Represent the company at trade association meetings to capture leads and present MuniBilling solutions.
• Identify strategic opportunities where MuniBilling can improve market presence and generate leads.
• Leverage MuniBilling’s unified communication platform and CRM to journalize your interactions using the appropriate communication method to prospect and engage via voice, video, email, text, and social media.
• Continually gather market intelligence to identify opportunities to improve competitive value differentiation and submit ideas through the MuniBilling Ideation process.
• Meet assigned revenue goals.
• Collaborate with Marketing to create and execute specific sales campaigns to create demand.
  
  
  

Competencies:

• Excellent communication – verbal, email, and written formal business
• A compelling solutions-based storyteller who can help clients relate to success stories by creating correlations between the prospects' business challenges and similar successful engagement
• A passion for prospecting and building a pipeline
• Adaptable presentation skills from end-user tactical show-and-tell to facilitate strategic solution discussions
• A propensity to build a relationship with all types of personas, from advocates to detractors
• Strong organization and persistent follow-up skills
• Excellent analytical, time management, and organizational skills to manage multiple tasks simultaneously
• Strong critical thinking and problem-solving skills with a passion for continuous innovation
• Ability to respond quickly to changing demands and timelines
• Proven ability to influence stakeholders and prospective decision-makers
• Demonstrated ability to work effectively in a cross-functional environment with a collaborative mindset
• Emotional solid intelligence to convey empathy and patience with prospects as they work through the challenges to articulate business problems
• Highly proficient in using standard desktop tools and search engines
• Knowledge of the utility billing industry, including competitors, value propositions, personas, etc.
  
  
  

Supervisory Responsibilities:

None

Required Education and Experience:

• Associate degree or equivalent B2B experience selling SaaS usage-based billing solutions.
• One year of experience using an ERP/CRM type tool or commercial Helpdesk software application, such as HubSpot and Zen Desk
• Experience intuitively demonstrating and explaining how the capabilities of a complex software application resolve a prospect’s business challenges.
• Experience working collaboratively with client stakeholders in support of complex software applications
  
  
  

Preferred Education and Experience:

• Ability to adapt communication style to a wide variety of personalities and situations
• Skilled at soliciting feedback from both detractors and advocates
• Technical Savvy to multi-task and navigate through various computer support systems such as CRM, Helpdesk, and enterprise-class billing software
• Experience leading complex B2B sales engagements that include RFPs, presentations, and system integrations.
• Experience with Business Value Selling within the context of the Challenger Sale model
  
  
  

Affirmative Action/EEO Statement

MuniBilling is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. MuniBilling is proud to be a drug-free workplace. However, screening tests for alcohol and illegal drugs may be performed on applicants and employees as a condition of employment or during employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. In addition, duties, obligations, and activities may change at any time with or without notice.

Internal Candidates Only:

Internal Candidates must meet all metrics in their current role to be considered for internal career transition. In addition, if the internal candidate is interested in the posted position, the candidate must have approval from their immediate supervisor.

This is a remote position.