What are the responsibilities and job description for the Customer Service Representative position at Sahadi's?
Sahadi’s is committed to delivering exceptional customer experiences. We are a specialty grocer with a gourmet deli. We are looking for a motivated, friendly, and detail-oriented Customer Service Representative to join our growing team.
Position Overview:
As a Customer Service Representative, you will play a critical role in ensuring our customers have a positive experience. You will be the primary point of contact for inquiries, concerns, and requests, providing solutions in a professional and friendly manner. Your goal will be to foster customer loyalty by resolving issues efficiently and helping them make informed decisions.
Key Responsibilities:
- Address customer concerns, complaints, or issues, offering effective solutions and ensuring customer satisfaction.
- Provide product information to customers, offering recommendations and upselling when appropriate.
- Crosstrain in all our food service departments.
- Collaborate with team members to resolve issues.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Participate in ongoing training and development to stay current with product offerings and customer service best practices.
