What are the responsibilities and job description for the Loyalty Card Representative position at SAHARA Las Vegas?
JOB DESCRIPTION:
The Loyalty Club Representative is to assist guests with enrollment, redeem promotions, & explain the benefits to the member
JOB FOCUS:
Focus is on, but not limited to the following:
- Enrolls and creates new member accounts in a friendly and professional manner
- Inputs all player information into the database and issues Loyalty Club cards
- Explains the program to guests along with the benefits of the card
- Evaluates members play and issues comps based upon Loyalty Club guidelines
- Performs all other duties as assigned
- All duties are to be performed in accordance with policies & procedures
DESIRED QUALIFICATIONS:
- Customer Service experience 2yr.
- High School Diploma or equivalent is required
- Must have the ability to effectively communicate in English, both written and verbal forms
- A professional demeanor and attire is to be maintained at all times
- Must have strong interpersonal and organizational skills
- Ability to working independently with little to no supervision
- Must be able to perform in a team environment
- Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership
- Previous experience in a high-end luxury Gaming or Hospitality environment is desired
- Must have exceptional time management skills
- An intermediate to proficient understanding of Computer systems such as: Microsoft Word, Excel & Outlook is preferred
- Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations
- A valid Nevada Gaming License & Alcohol Awareness Card are required and must be obtained before entering this position
- Must be 21 years of age or older
