What are the responsibilities and job description for the Call Center Agent position at Sahl?
Sahl is an exciting fin-tech company that aims to change the way people handle their day-to-day finances. We are obsessed with our customer satisfaction and the ability to maintain a culture that is eager to improve the status quo at the heart.
Being part of Sahl, we expect you to take ownership in what you do and help us solve complex problems, with an aim to make a difference in people’s lives. You can expect an open culture that is goal-driven, encourages collaboration and eagerness to learn day in and day out.
Sahl acts as a bill payment aggregator that enables users to manage their electricity and telecom services from their mobile phones. It is worthy to note that Sahl provides a novel technology that enables customers to top-up their prepaid electricity meters at any time from the comfort of their homes. The team is looking for talented and passionate people to create innovative and seamless payment experiences for the customers.
Requirements :
Provide excellent service via phone, e-mails, and chat.
Follow up on customer inquiries and complaints that are not resolved on queue ensuring full customer satisfaction.
Collect Customer feedback and report it on a daily basis.
Coordinate with other team members to take actions on customer problems / issues.
Follow our guidelines and processes to ensure the customer’s data confidentiality.
Performs the necessary actions on systems and tools in order to fulfill the customer’s request properly.
Recommends process improvements to facilitate the Customer experience.
Recognize, document, and alert the team leader of trends in customer calls.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multitask, organize, and prioritize work
Graduate
Flexible with rotational shifts (9AM : 5PM & 12PM : 8PM) and rotational weekends.
Preferably has previous experience
Very good in English
Preferred males.
