What are the responsibilities and job description for the Customer Service Representative position at Saia?
Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.
Position Summary
Assists customers through various communication channels by managing and resolving service requests. Follows up with customers and internal teams to ensure service expectations are met and exceeded.
Major Tasks and Responsibilities
- Provides responsive communication to meet customer needs by delivering performance reports to ensure customer satisfaction and retention.
- Assists customers with inquiries and resolves issues to improve service quality through process improvements and quality assurance initiatives.
- Handles and resolves customer service requests across multiple communication channels.
- Maintains calendars and follows up with customers and internal teams to ensure service levels align with customer expectations.
- Identifies potential service issues and implements corrective actions to prevent disruptions in service quality.
- Tracks the progress of ongoing projects and work orders to ensure timely completion.
Preferred Qualifications
Pay Rate : $18.14 - $20.81 per hour, based on experience
Benefits
At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.
Make Your Move
At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $18 - $21
