What are the responsibilities and job description for the IT Technical Support III position at SAIC Limited?
Description
Experience : Must have a minimum of 4 years of experience providing desk side and / or service desk IT support, specializing in troubleshooting end-user issues with hardware and software. Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking. CompTIA A certification may be substituted for 1 year experience.
Duties : Responsible for providing desk side and / or call center support to end users for complex issues. Escalation point for IT Support Tech level 3. Researches end-user issues and develops a plan for remediation. Performs research and resolution support independently. Creates, updates and closes, incident and service requests with the IT service management system. Adheres to IT Processes and SOPs.
Qualifications - External
- AA Degree and 4 years experience or 6 years of experience in lieu of a degree.
- Ability to pass a Public Trust Background Investigation.
Qualifications
Qualifications - External
Target salary range : $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy : SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Salary : $40,001 - $80,000
