What are the responsibilities and job description for the Deskside Engineer Senior (Wireless Lead) position at SAIC?
Description
Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and Mid-level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system
- Must be able to manager a team of technicians including workload and performance.
- The lead will be expected to manage schedules and coverage for the team.
- Ability to act independently in a customer environment, troubleshoot issues across teams to facilitate collaboration.
- Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.
- Oversee the ticket queues to ensure adherence to proper ticket management t processes, ensure tickets are detailed appropriately and dispositioned in a timely manner.
Tier 2 & Tier 3 Deskside Senior Level Support :
Qualifications
Required Education and Experience :
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust
Target salary range : $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy : SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Salary : $40,001 - $80,000
