What are the responsibilities and job description for the Field Support Manager position at SAIC?
Description
SAIC is seeking a Field Support Manager to manage field sites and staff and provide customer support for Department of Transportation offices across the U.S. The Field Support Manager will coordinate with HQ staff on change, incident resolution, and other support tasks. Manages customer support in the field to include management of local desktop staff and other infrastructure support staff.
This role requires a minimum of 10 years of professional services experience in IT related positions, including experience in IT operational and / or information systems management / leadership positions. Previous experience working with all levels within an IT organization, including customer support at Tiers I and II as well as technical support teams throughout Tier III. Basic understanding of systems management including Microsoft desktop and network operating systems, Mobile Device Management, virtualization technologies, networking equipment, Dell hardware, remote access solutions, etc. Basic concepts related to the provision of IT customer service support through Tier I, Tier II and Tier III. Must have knowledge of Network Maintenance, Network Design and Implementation, System Administration, Operating Systems, Network Hardware Configuration. Skill in building work relationships, resolving conflict, project management, and promoting process improvement. Excellent leadership, organizational, administrative, interpersonal, and oral and written communications skills with special attention to detail. Ability to independently define and manage large workloads and organize work efficiently. Ability to prioritize and perform multiple tasks on short notice within established deadlines. Ability and willingness to work with and / or lead teams; and capacity for problem-solving. Must possess a Bachelor's degree. Degree may be substituted with 6 additional years of related experience.
Primarily responsibilities include :
- Managing a team of 40 technicians who schedule coordination, deploy laptop, docking station, review differences and locations of personal files, install printers and other peripherals, and update ticket for refresh and Asset Management tool for deployment asset. Remove Existing.
- Desktop, place into secure location, update Asset Management tool with the location, status and ticket number for the removed asset.
- Run reports using Service Now and MS Excel.
- Communicate professionally with Senior Management and Federal leadership with the ability to present critical data inputs.
- This individual will :
Manage, communicate and schedule customers' deployment.
Qualifications
Target salary range : $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy : SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Salary : $80,001 - $120,000
