Senior Computer User Support Specialist

Job ID: 2504139

Location: BUFFALO, NY, US

Date Posted: 2025-04-03

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-time

Shift: Day Job

Travel: Yes, 10 % of the Time

Minimum Clearance Required: Interim Secret

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: No

Description

SAIC is actively seeking a Senior Computer User Support Specialist to support the RITS program in Buffalo, NY. The Army Corps of Engineers - Revolutionary Information Technology Services (RITS) program, provides a modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).

OVERALL DESCRIPTION:

This position will support the US Army Corps of Engineers RITS Program. Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first-tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise.

PRIMARY RESPONSIBILITIES:

Senior Computer User Support Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Qualifications

Required Education and Experience:

• Associate's degree and three (3) years of experience; two (2) years of experience are accepted in lieu of a degree.

Requirements:

• Must have valid driver's license.
• Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
• Experience supporting Windows 10, and MS Office 2013
• Experience using Remedy or a similar ticketing system.

Required Certifications:

• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A CE, Network CE, SSCP, CCNA-Security certifications)
• Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.

Desired Experience:

• Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
• Prior USACE/ACE-IT experience.
• Experience working in a DOD environment.

Required Clearance:

• with an Interim Secret security clearance and ability to obtain a Secret.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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