What are the responsibilities and job description for the Service Desk Agent position at SAIC?
Description
We are currently seeking a motivated, career and customer oriented Service Desk Agent to begin an exciting and challenging career with SAIC.
Position Summary / Responsibilities :
In this role you will : Performs activities associated with installing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, and standard software at customer sites. May be directed by Help Desk, Service Desk or script using standard methods, techniques and tools. Assignments range in complexity from basic troubleshooting and repair to more difficult device repair.
Duties / Tasks and Responsibilities :
Monitor and report on system data and alerts
Resolve system issues through remote access to the deployed systems
Provide on-call to support LBI / ITI applications in accordance with the terms of the contract
Responsible for managing trouble tickets and key issues related to the ongoing operations of the program
Track and resolve all issues presented by the customer through appropriate PMO chains as defined by the contract
Work with the technical / software team to ensure that changes made to the solution improve the operational functionality at the ports as well as improve overall performance
This role will be a 3rd shift (9pm - 5 : 30am)
Qualifications
Required :
BS degree and a minimum of 1 year of technical experience, or equivalent experience and education
Must be able to obtain and maintain a DHS public trust
Must have experience with hardware and software focusing on Windows embedded systems, Help Desk experience, or equivalent blend of education and experience
Familiarity with network infrastructure
Help Desk may be required to switch operations to 24 / 7 coverage would require shift work
Desired :
- A Certification
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy : SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER : 2500760
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M / F / Vet / Disability
