What are the responsibilities and job description for the Service Desk Technician position at SAIC?
Job ID 2502377
Location REMOTE WORK, DC, US
Date Posted 2025-02-24
Category Information Technology
Subcategory Technical Support
Schedule Full-time
Shift Day Job
Travel No
Minimum Clearance Required Top Secret
Clearance Level Must Be Able to Obtain None
Potential for Remote Work No
Description
SAIC is seeking a Service Desk Technician to join our team providing enterprise information technology support for the Defense Counterintelligence and Security Agency (DCSA). In this role you will be part of a team receiving incoming phone calls and making contacts with DCSA users to resolve, track and manage technical problems. This position can be worked remotely from anywhere within the United States.
Job Duties
Required Education and Experience
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Location REMOTE WORK, DC, US
Date Posted 2025-02-24
Category Information Technology
Subcategory Technical Support
Schedule Full-time
Shift Day Job
Travel No
Minimum Clearance Required Top Secret
Clearance Level Must Be Able to Obtain None
Potential for Remote Work No
Description
SAIC is seeking a Service Desk Technician to join our team providing enterprise information technology support for the Defense Counterintelligence and Security Agency (DCSA). In this role you will be part of a team receiving incoming phone calls and making contacts with DCSA users to resolve, track and manage technical problems. This position can be worked remotely from anywhere within the United States.
Job Duties
- Effectively communicates with end-users via telephone, email and chat to ensure excellent service is provided.
- Resolves account, operating system, application, software, mobile device, desktop and network issues to restore service in a timely manner.
- Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues are resolved per DCSA direction, and documents steps taken.
- Provides support for Personal Computer off-the-shelf (COTS) products and enterprise-wide customer applications.
- Performs installation of various software applications onto end-user PCs via existing processes
Required Education and Experience
- Associates degree and (1) one year of relevant experience; High School diploma and (2) two years of relevant experience; 4 years of additional experience in lieu of a degree.
- Must have the ability to obtain a Top Secret Clearance (US Citizenship required).
- Must hold a current CompTIA Security certification
- Must be able to obtain a Top Secret clearance. Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem-solving skills.
- Must be willing to work effectively within a team environment in a fast-paced support role.
- Technical proficiency in supporting MS Office365, Windows 7-11, Active Directory, Networks and other IT COTS products
- IT Certification(s)
- Help Desk Institute (HDI) Certification(s)
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Salary : $40,001 - $80,000
