What are the responsibilities and job description for the User Experience Customer Success Manager position at SAIC?
Description
A trusted leader in cloud, digital engineering, data, and Artificial Intelligence, the nation looks to SAIC to integrate emerging technology to modernize critical missions and enable its national imperatives. To address the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic User Experience Customer Success Manager to join our Digital and AI Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and enable data-driven decision making to missions across the Department, Services, and Combatant Commands.
Role Summary : The User Experience Customer Success Manager establishes and continuously drives an industry-leading standard of excellence in IT user experience and customer success, meticulously harnessing the power of cutting-edge data, analytic, and AI and business analytics technologies across all mission activities. They accelerate the adoption of data-driven analytics, AI, and decision making across the DoD.
Core Responsibilities :
- Ensure customers have a seamless, positive experience with the platform and are completely satisfied with the solutions provided.
- Collaborate with the PM and Chief Architect / Engineer to recommend and drive system enhancements that lead to better customer outcomes.
- Cultivate and manage relationships with stakeholders and customers.
- Work across different teams within the organization to align goals, share customer insights, and ensure that the customer's voice is represented in product and service development.
- Design, develop, and maintain digital content to improve service delivery and enhance customer understanding and competencies in using high-tech platforms.
Qualifications
Preferred Qualifications :
Join SAIC : Be a part of a team that's passionate about the power of AI to transform the public sector.
Apply Now : Interested candidates with a drive for innovation are encouraged to apply. Share your passion, expertise, and leadership by joining our team.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy : SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
