Entrata OS Support Specialist

Entrata OS Support Specialist

SAILTEAM.IO has been retained to build a new tech team for a Client based in Winter Park, FL. The client is seeking an experienced Entrata OS Support Specialist.

This is a full-time position.
Open to RELOCATION
We are open to hiring this person from the following states but with a commitment to move to one of several offices, the client has and work onsite within the first year of employment. 
Denver, Colorado
Atlanta, Georgia
Athens, Georgia
Phoenix, Arizona 
Orlando (Winter Park), Florida
Charlotte, NC

Full Time Permanent Position
No sponsorship being offered - Green card or US Citizen Only

Entrata Support Specialist

As part of our aggressive growth strategy, we are seeking an experienced Entrata Support Specialist to join our IT team during a critical phase of our organization’s software transition. This is a unique opportunity to be at the center of the Client's migration process to Entrata and to take a key role in supporting the internal team, troubleshooting issues, managing the Entrata system post-implementation, and overseeing the new property setup process. 

The Entrata Support Specialist will be responsible for providing expert-level support and administration of the Entrata platform, ensuring smooth operations and efficient usage across our multifamily portfolio. This person will serve as the go-to resource for all Entrata-related questions, problems, configurations, and property setup tasks, working closely with cross-functional teams to resolve technical issues, improve system usage, and support property onboarding onto Entrata. 

This position reports to the Director of Technology and will play a crucial role in enabling our teams to leverage Entrata effectively, ensuring the platform’s optimization, and providing training and ongoing support. 

Key Responsibilities: 

• Entrata Support & Troubleshooting: Serve as the first point of contact for Entrata-related issues across the organization. Provide timely resolution to technical problems, system errors, and user-related challenges. 

• User Administration: Manage user access, permissions, and role assignments within Entrata. Ensure users have the appropriate access to perform their tasks and follow best practices for system security. 

• System Configuration & Maintenance: Assist in the configuration, integration, and optimization of Entrata to meet the Client's operational needs. Work with vendors, IT, and internal teams to make system adjustments as necessary. 

• New Property Setup: Lead and manage the setup of new properties within Entrata, coordinating with Property Management and Accounting teams to ensuring properties are onboarded smoothly and configured properly.  

• Training & Onboarding: Conduct training sessions for new and existing employees on Entrata’s functionality and best practices. Develop and maintain training materials and documentation for staff reference. 

• Reporting & Analytics Support: Provide support in the generation of reports and analytics within Entrata, ensuring that the right data is being captured and reports are accessible to key stakeholders. Collaborate with Asset Management team to validate data between source system and Entrata Data Share (EDS). 

• Documentation & Knowledge Base: Maintain an internal knowledge base of common issues, solutions, and best practices to facilitate quick resolution of problems. Update and manage Entrata-related documentation and workflows. 

Qualifications: 

• 3-5 years of experience directly working with Entrata across their full product suite. 

• Strong knowledge of Entrata modules, features, and functionality. 

• Experience troubleshooting software-related issues and providing user support. 

• Proficiency with user management, configuration, reporting, and property setup within Entrata. 

• Ability to work independently and manage multiple tasks in a fast-paced environment. 

• Excellent communication skills, both written and verbal, with a customer service-oriented approach. 

• Strong problem-solving skills and ability to prioritize tasks effectively. 

• Experience providing training or user education.