What are the responsibilities and job description for the Patient Registration Specialist Boise Float Pool position at Saint Alphonsus Health System?
Greets patients / family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility / benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Expected to enhance the patient experience throughout all patient interactions, the majority of which will be face-to-face.
As a Patient Registration Specialist, you will play a significant part in creating a great experience for patients and their families! You will verify patient identification, demographic information and insurance information. You'll also enter patient information in the hospital information system, refer patients with questions regarding financial liability to the available resources, and provide estimates for out-of-pocket costs.
Our ideal candidate has the ability to multitask in a busy environment while making quick decisions independently. He or she will need to utilize excellent communication skills while communicating with patients and families and other colleagues. You will also need to be able to set and organize your own work priorities. The ability to provide superior customer service will be essential in this position.
Schedule: This position will be a Part-Time Mixed Shift assisting with registration needs for the Boise main hospital campus. A Float Pool position constitutes a varied schedule of days, nights, and weekends.
GENERAL SUMMARY AND PURPOSE:
Greets patients and family members, obtains, and verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery.
MINIMUM QUALIFICATIONS:
Associate degree in Accounting or Business Administration preferred.
Prior work experience performing customer service activities within a hospital or clinic environment, an insurance company, managed care organization or other health care financial setting preferred.
Knowledge of insurance and governmental programs, regulations, and billing processes and/or managed care contracts and coordination of benefits preferred.
Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health!
Visit www.saintalphonsus.org/careers to learn more about the benefits, culture, and career development opportunities available to you at Saint Alphonsus Health System.
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Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
