Salesperson

OUR MISSION

To provide our customers with access to an evolving collection of carefully selected products

from best brands. To find and surprise them with new products that make life more exciting

and enjoyable. To build a shopping experience that is easy and fun. Powered by creative,

passionate people.

PROVIDE A POSITIVE CUSTOMER EXPERIENCE BY BEING CONFIDENT, INTUITIVE,

AND DIRECTIVE.

• Welcome customers immediately with sincerity and enthusiasm

• Maintain an active floor presence, demonstrating availability and openness to the customer

• Engage customers with an intuitive approach to determine their needs

• Use appropriate directive language, for example, “Let’s...” to take control of the sale

• Consider teaming up with other sales people to complete the customer’s look

• Optimize team selling opportunities when adding merchandise from other departments to

ensure the customer gets the best service

• Utilize our POS ship to process to complete the sale when necessary

• Assign customer’s information to the sale.

PROVIDE AN EXCEPTIONAL FITTING ROOM EXPERIENCE.

• Offer to see every item on the customer, providing honest feedback about fit, style, and

technicality of the clothing

• Bring additional merchandise to complete your customer’s look

• Return to the fitting room often to check in on the customer and remove unwanted

merchandise

• Do not take on too many customers, this results in bad customer service.

• Dressing room clean-out will be the responsibility of the sales associate.

• Be sure to place any items your customer decides against back on the sales floor in their

appropriate location.

DEVELOP BUSINESS BY CREATING MEANINGFUL RELATIONSHIPS WITH

YOUR CUSTOMERS.

• Add accurate customer information on a regular basis

• Invite the customer to upcoming special events as appropriate

• Follow thru on commitments made to the customer, including transfers and hold updates

• Be sure you are writing thank you notes each week.

COMPLETE THE CUSTOMER EXPERIENCE WITH AN ACCURATE AND

EFFICIENT CHECKOUT.

• Demonstrate accuracy and efficiency at point of sale, and offer to sign them up for our

email list

• Offer to fold, wrap, or hang the customer’s purchase and offer to bring to the car if needed.

• Be gracious when accepting returns and turn them into a sale when possible

ADDRESS ALL CUSTOMER CONCERNS IN A PROACTIVE AND HELPFUL MANNER.

• Listen attentively to the customer without interrupting and acknowledge their concerns

and needs

• Defuse any frustration with understanding and care

DEMONSTRATE KNOWLEDGE AND PROFICIENCY IN ALL TASKS AND PROCEDURES

TO SUPPORT THE SALES FLOOR.

• Be prepared for work daily by knowing store and personal goals, checking daily figures,

and walking the floor for new merchandise

• Stay current on fashion trends and sales knowledge and skills by attending trainings and

classes

• Maintain the department when customers are not present, including stocking and maintaining

displays

• Complete stock work and daily tasks accurately and in a timely manner

• Follow all inventory procedures – markdowns, re-ticketing, RAs, transfers, etc.

• Comply with all ringing and re-write guidelines stated in the commission policy.

• Be sure you are checking the floor plan in the RedBook for the area you are responsible for.

• It is an expectation that you help with the product that is coming off the truck and pull

replenishment everyday.

• Be prepared to answer store phone calls in a prompt and polite manner.