Manager, Epic Training Program

Schedule: Monday - Friday | 8:00am - 5:00pm

Job Summary: The Manager, Epic Training Program leads a team of Epic trainers who provide training programs designed to meet organizational and system utilization needs. This role manages the development and delivery of the Epic training curriculums, environments and classes that foster user understanding and leads to enhanced patient care.

Minimum Education: Bachelor’s degree in Information Technology or related field.

Licensure, Registration and/or Certification: None.

Work Experience: Minimum 5 years in in a professional development or related training environment including 1 year in a leadership role.

Knowledge, Skills, and Abilities: Advanced knowledge of Epic and other applicable software. In depth knowledge of hospital organizations and utilized workflows. Excellent communication skills, both written and verbal that present clear and concise information. Demonstrated project management skills with success of delivering projects on time and within budget. Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities with competing deadlines. Proven ability to effectively gather information and understand the underlying needs of the organization and its users.

Essential Functions and Responsibilities: Collaborates with departmental Epic leaders to develop a comprehensive training plan that aligns with organizational goals for Epic implementations and upgrades. Mentors and leads the daily operations of the team of Epic trainers. Oversees the design, development, and implementation of engaging and effective Epic training curriculum. Assesses training needs and measures learning outcomes to ensure training effectiveness is achieved. Oversees the building and maintenance of realistic Epic training environments. Partners with department leadership on hiring, onboarding, and training needs of team members ensuring necessary continued education classes are completed in a timely manner. Works with operational leaders to ensure appropriate training attendance and course objectives are met during system implementation periods; collaborating with the Education Department to coordinate training classes, as needed.

Decision Making: The carrying out of non-routine procedures under constantly changing conditions, in conformance with general instructions from a supervisor.

Working Relationships: Direct Supervision of others. Prepares and gives performance evaluations. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above.

Special Job Dimensions: The availability to be on-call status, as needed.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

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