What are the responsibilities and job description for the Customer Service Specialist - Saint Francis General Surgery position at Saint Francis Healthcare?
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JOB SUMMARY
The Customer Service Specialist is responsible for handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by our customers on the phone or in person. Customer Service Specialist should possess basic knowledge of policy and processes utilized by the Combined Billing Office and use system programs and edits to efficiently assist customers without transferring or referring to others. Customer Service Specialist will be responsible for scanning of financial documentation received on accounts to the electronic record and proper indexing of those records. The Customer Service Specialist will be responsible for accurate and timely distribution of mail to appropriate office staff. Customer Service Specialist will be responsible for the daily reconciliation with our Early Out and Bad Debt vendors on files received or transmitted. They should troubleshoot and mitigate corrective actions needed to rectify known issues. Responsible for working and maintaining work queues associated with the position. Lives the Mission, Vision, Values and Philosophy of the department and Saint Francis Medical Center. Constantly works with and maintains restricted or confidential information from many sources within the Medical Center. Any and all duties as assigned by Assistant Manager, Manager or Director.
JOB DETAILS AND REQUIREMENTS
Type: Full Time (80 hours per 2 week pay period, with benefits)
Typical Hours for This Position: Monday-Friday 8:00am-4:30pm
Remote or hybrid opportunities available upon completion of successful training
Education:
Accounting courses or training preferred
High School Diploma or equivalent required
Certification & Licensures:
N/A
Experience:
- Minimum of one (1) year experience in a medical environment which includes Federal and Insurance billing duties preferred
- Computer and calculator experience
- Professional and courteous manners in dealing with customers
- Appropriate and timely independent judgment.
Saint Francis Healthcare System is committed to a compensation philosophy that aligns to the fiftieth percentile of the marketplace, while also crediting applicable and/or relevant work experience when computing compensation offers for selected candidates. Internal equity is factored into all offers presented to candidates.
Minimum hourly rate: $15.00/hour
A relevant and up to date general benefits description may be found on our website:
https://www.sfmc.net/careers/benefits/
ADDITIONAL INFORMATION
Saint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
In compliance with the ADA Amendments Act (ADAAA) should you have a disability and would like to request an accommodation in order to apply for a currently open position with Saint Francis Healthcare System, please call 573-331-5152 or email us at hr@sfmc.net.
Saint Francis Healthcare System supports the overall health and wellness of our colleagues by discouraging the use of tobacco and nicotine products. If you are selected for a career opportunity with our organization, and are a tobacco or nicotine user, you will be required to complete a tobacco/nicotine cessation program within your first year of employment. This program is free of charge as part of our Employee Assistance Program.
Salary : $15
