Case Manager

Organizational Overview

Saint John’s Program for Real Change mission is to provide a safe space for women and children to heal and develop the skills necessary to transform their lives. We accomplish our mission by holding to our vision to end the generational cycle of trauma and homelessness.

We operate the largest residential program for formerly homeless women and children in the Sacramento region providing services 24 hours/day, 365 days/year, offering shelter, meals, childcare, and comprehensive support services, including Behavioral Health Services, Hands-on Employment Training, Career Education, and Family Services.

Joining our team means becoming part of a community dedicated to making a real difference in the lives of those we serve. At Saint John’s, you ‘ll be part of something bigger – a mission-driven organization committed to making a lasting impact on our community. We are committed to fostering a supportive and inclusive work environment where teamwork, compassion and empathy are valued. You’ll be surrounded by dedicated colleagues who share your passion for service others. We believe in investing in our staff and providing opportunities for professional growth and development because we recognize your work here will truly make a measurable difference.

• Choice of 8 medical plans
• Choice of 3 dental plans
• Vision, Life and Accident and Injury Insurance
• Employee Assistance Program
• 403 (b) 100% match for 1%–6% of pay
• Paid Time Off includes: 11 paid holidays, 2 floating holidays, 7 sick days and up to 18 days of vacation per calendar year.

Position Overview

TITLE                          Case Manager            

SALARY                     From $20.00 To $25.00 Per Hour

CLASSIFICATION      Full-Time, Non-Exempt

LOCATION                 On Site Only – Jackson Rd. Sacramento, CA

SCHEDULE                Monday- Friday, 9:00 am to 5:30 pm

About the Position…

The Case Manager is a highly organized, empathetic, compassionate, nonjudgmental, and eager to help professional who functions as the lead case coordinator.  The case manager is responsible for working alongside a client to help them identify and meet personal goals, while adhering to the milestones and expectations of the program at large. Using trauma-informed and strengths-based approaches, the case manager will help the client navigate the requirements of the program, identify client’s goals and objectives, and ultimately support their journey to self-sustainability. 

You’ll be responsible for…

• Conduct thorough assessment of client and family needs and strengths.  
• Develop, implement, and review individualized service plans with client.  
• Work collaboratively with client and with other community resources to meet/achieve client needs and identified goals and objectives.  
• Demonstrate proficient skills and abilities regarding verbal and written communication as well as conflict management and mediation. 
• Maintain accurate and current progress notes for all clients on caseload. 
• Attending all staff meetings as required. 
• Provide case management to clients and their families, including behavior management techniques.  
• Facilitate psychoeducation classes and groups.  
• On-duty assignments providing crisis intervention, resources, and referrals.  
• Complete treatment plans, assessments, progress notes, monthly reports, exit paperwork, and other required paperwork in a timely manner.  
• Maintain close communication with all treatment team members.  
• Participate in weekly individual and/or group supervision as required.  
• Attend and participate in all training courses as assigned.  
• Maintain professional behavior, appropriately representing Saint John’s mission and vision.  
• All other duties assigned by supervisor or other management.  
• Regular, predictable attendance is required.  
• Ability to get along and work effectively with others. 

You must have...

• Social Work or Psychology Bachelor’s degree plus 1 year of experience; OR AA degree plus 2 years of experience working with individuals or families with complex needs.
• Works independently, flexibly, and as part of a team.     
• Works effectively with outside agencies in providing client services.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:

• Standing/walking approximately 20% and sitting 80% of the time
• Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to hear and respond to simple and sometimes critical messages exchanged in noisy/high traffic areas.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It's a plus if you have...

• Fluency in Spanish language (spoken and written)
• Trauma informed training
• Bi-lingual/bi-cultural knowledge is desirable. 
• Preferred education emphasis in human services, counseling, guidance, social work, etc.

You'll be successful if...

You’re a strong communicator.

You take your role seriously and are a great communicator in verbal and written communication. You’re intentional about giving internal and external clients a positive interaction.

You're organized and diligent.

You can multitask because you keep things in order. You can handle and prioritize multiple projects of various origins at once. You follow through on every request, no matter how big or small. You keep your cool under pressure and know how to prioritize your responsibilities. And when you need help, you’re not afraid to ask.

You’re exceptionally people oriented.

You can relate to all types of people and you’re a skilled conversationalist. You enjoy meeting new people; developing and maintaining relationships is a natural tendency.

You’re a problem solver and a strategic thinker.

You find new and efficient ways to streamline and create processes to make things run more smoothly. You are analytical and can infer the implications and consequences of approaches and anticipate potential issues before they occur.

You are a team player.

You care more about overall results than personal recognition. You genuinely love collaboration and the process of working together to accomplish. You thrive in an environment where people are passionate about their work and mission. You’re excited to work cross-functionally with other departments.

You are committed to promoting dignity, diversity, and equality.

You believe in focusing on the solution, not the problem, and always write with dignity and respect at the forefront.

You're a self- starter.

You can work unaccompanied, and you work just as hard and thoroughly by yourself as you do when someone is looking.

Saint John’s Program for Real Change is an equal opportunity employer and does not discriminate because of age, color, gender, sexual orientation, disability, national origin, race, religion, marital status, or veteran status.

Salary : $20