Residence Manager

POSITION TITLE: Residence Manager

REPORTS TO: Program Director

LOCATION: Jamaica, NY

JOB SUMMARY:

The Residence Manager must manage the daily operations of safety and security. In addition, the Residence Manager must ensure that the building’s physical plant is well-maintained and that the program’s financial charts (Low Income Housing Tax Credit as well as Housing Preservation and Development requirements) are in compliance. Residence Manager’s work schedule includes evenings and one weekend day, and is flexible to meet the demands and needs of the program.

KEY RESPONSIBILITIES;

1. Provides direct administrative supervision to superintendent, building services staff, safety and support aides.

2. Participates in the planning and development and monitoring of daily operations of program

3. Organizes and conducts training for fire safety

4. Enforces policies that ensure that all visitors to building are identified and that visitors comply with house rules and regulations.

5. Participates in personnel decisions including the hiring, disciplinary action, promotion, and transfer of building staff

6. Walks the building including the roof daily to inspect for problems with the physical plant, and to ensure that common areas (including building exterior) are safe, clean and well –lit, and that furnishings are in good condition.

7. Implements a preventative maintenance schedule for all mechanical equipment

8. Ensures that tenants’ apartments are inspected monthly and any newly discovered repairs are addressed

9. Serves a primary liaison with security vendor and arranges scheduling as needed. Reviews all invoices for accuracy before submission for payment.

10. Ensures that all documentation for move in, as well as ongoing eligibility is obtained and stored in case records.

11. Assists in the development/coordination of policy and programming relevant to the Program as well as Residential Services as a whole

12. Ensures that vacated apartments are inspected, refreshed as needed and rapidly prepared for new tenants, minimizing any off-line periods.

13. Responsible for developing and maintaining building inventory including furnishings as well as supplies.

14. Assumes oversight for projects related to property i.e. identifying vendors, obtaining quotes, monitoring project satisfactory completion

15. Conducts fire drills in accordance with regulation and departmental guidelines. Records the completion of fire drills and addresses any identified concerns.

16. Develops the schedule for maintenance and building staff. Adjust schedules and assignments as needed.

17. Responsible, in collaboration with program leadership, for maintaining good community relations with neighbors of the program.

18. Responsible for accurately reporting and, as needed, investigating client incidents

19. Trains and supervises staff in ensuring comfortable and attractive tenant apartments. Provides hands-on support to tenants in apartment care/skills training.

20. Completes annual performance evaluation for maintenance, porter and safety and support aides.

21. Adheres to SJMC and departmental policies and procedures. Additionally, adheres to policies related to Infection Control, Patient Safety, Confidentiality, Patient’s Rights, Advance Directives, Disaster Protocol, Safety and Fire Prevention, Attendance and Punctuality

22. Identifies and reduces unsafe practices. This may include reporting unsafe practices, holding accountable the adherence of safe practices, or providing feedback for ideas for safer practices.

23. Prevents Hospital Acquired Infections by appropriate hand hygiene. This may include fostering hand hygiene initiatives and holding staff accountable for appropriate hand hygiene.

24. Participates in hospital-wide quality initiatives to improve patient safety.

25. Demonstrates knowledge of and participates in, the department’s quality improvement initiatives.

26. Demonstrates knowledge of incident reporting procedures and seeks supervisory assistance with same knowledge.

27. Completes other assignments given by the Program Director or the Administrative Director.

EDUCATIONAL REQUIREMENTS:

· Bachelor’s degree required.

· Graduate degree preferred

OTHER PERFER EDUCATIONAL REQUIREMENTS:

· Prefer Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters (F-80)

· Prefer Boiler Certificate of Fitness: P-99 Boiler and S-12 Citywide Sprinkler & Citywide Standpipe

CORE COMPETENCIES:

· Crisis Intervention

· Trauma Informed Care

· Demonstrates effective supervision techniques

· Maintains safe environment for clients and staff

· Collects monthly apartment checklists from staff. Makes random checks to ensure safety and overall quality conditions in apartments.

· Ensures adherence to SJMC policies, procedures, documentation and quality of care standards

· Cultural competence/cultural humility

· Ensures timely documentation

· Demonstrates proficiency in Microsoft Outlook, Word and Excel

· Demonstrates professionalism

· Demonstrates safe driving skills

· Demonstrates understanding of and compliance with hospital policies and procedures related to Infection Control, Patient Safety, Confidentiality, Patients’ Rights, Advance Directives, Disaster Protocol, Safety and Fire Prevention, Attendance and Punctuality

· Identifies and reduces unsafe practices. This may include reporting unsafe practices, holding accountable the adherence of safe practices, or providing feedback for ideas for safer practices.

· Prevents Hospital Acquired Infections by appropriate hand hygiene. This may include fostering hand hygiene initiatives and holding staff accountable for appropriate hand hygiene.

· Participates in hospital-wide quality initiatives to improve patient safety.

· Demonstrates knowledge of and participates in, the department’s quality improvement initiatives.

· Demonstrates knowledge of incident reporting procedures and seeks supervisory assistance with same knowledge.

· Complete special projects and other duties as instructed by the Director

REQUIRED EXPERIENCE/SKILLS:

• Minimum three years’ experience in mental health setting.
• Ability to perform in a busy, changing, multi-tasking work environment.
• Must have a valid drivers’ license in good standing

· Proficient in database retrieval

· 3 years of recent hands-on experience in the property management industry

· 3 years of supervisory experience

· Facilities/Building Operations experience with a strong working knowledge of building plumbing systems and boilers

· Proficiently skilled in electrical, mechanical building systems, and basic construction

· Experience managing building employees, including familiarity and experience with 32BJ Union contracted employees.

· Ability to be on call every other weekend (staying within one hour of the property)

Certifications/Education:

· Computer proficient in Microsoft Word and Excel

· Experienced with CCTV and access control security systems.

· Excellent written and verbal communication skills.

· Excellent interpersonal skills.

· Excellent organizational and documentation skills.

COMPUTER SKILLS:

· Proficiency in Microsoft Office Suite (Outlook, WORD, Excel and PowerPoint)

· Proficient in database navigation

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Work Location: In person

Salary : $65,000