Director of Auxiliary Services

Position Title:

Director of Auxiliary Services

Time Type:

Full time

Position Summary and Qualifications:

The Director of Auxiliary Services provides strategic leadership, management, and oversight of several key university services including dining (including meal plan administration), bookstore, vending, campus card, pouring rights, print and mail services.

The Director is responsible for ensuring that all auxiliary services operate efficiently, provide excellent customer service, meet financial targets, and contribute to enhancing the overall student experience.

This role requires a hands-on approach combined with a creative mindset to elevate service delivery and foster a positive campus environment. The Director of Auxiliary Services seeks continuous improvement and innovative solutions to enhance the campus experience, improve operational effectiveness and increase revenue opportunities across Hawk Hill, University City and Lancaster.

Essential Duties & Responsibilities:

• Manage a team of professional staff in auxiliary services. Foster a culture of continuous improvement, encourage forward thinking solutions, and guide the professional development of staff.

• Lead long-term planning for auxiliary services, with a focus on aligning with university goals and meeting the evolving needs of students and the campus community.

• Act as the primary liaison between the university and key strategic business partners, specifically focusing on managing relationships with our food service and vending providers and working closely with the university's bookstore vendor. Prioritize the growth and development of these partnerships. Monitor performance metrics and service levels to ensure operational excellence.

• Manage negotiations and management of contracts with strategic partners and vendors, including handling RFP processes. Ensure that all contractual agreements are beneficial to the university and compliant with standards.

• Provide oversight and management of revenue budgets across all areas of responsibility. Explore and implement new revenue-generating opportunities.

• Work closely with the university's finance and budget office to align auxiliary financial strategies with broader institutional financial goals and to conduct regular financial analyses to identify trends, forecast future needs, and allocate resources effectively.

• In partnership with finance and budget, conduct cost-benefit analyses for new initiatives and operational changes to ensure financially sound decision-making.

• In collaboration with the AVP, Administrative Services develop capital budget needs for the maintenance and improvement of campus infrastructure and services as related to the dining program and other auxiliary areas.

• Regularly assess performance, ensuring high standards of service delivery and student satisfaction. Address any areas of concern promptly and efficiently. Continuously assess the needs of the campus community while actively engaging with the student body to enhance student satisfaction.

• Recommend and implement changes to enhance service delivery, focusing on initiatives such as food insecurity, sustainability, and inclusion, Ensure that the student experience is at the forefront of decision making while maintaining fiscal responsibility.

• Regularly engage with campus constituents, providing transparent and up-to-date information about auxiliary services. Develop and maintain systems for gathering and responding to internal feedback from campus members on all areas of service.

• Direct supervision: General Manager, Print Services (1)

Secondary Responsibilities:

• Participate in campus committees focused on service improvements, sustainability, and student life.

Minimum Qualifications:

Required

• A Bachelor’s degree in business administration, hospitality management, or a related field. Master’s degree preferred. Minimum of 5-7 years of experience in managing auxiliary services, hospitality, or similar areas, preferably in a higher education setting.

• Proven track record of successful partnership management, conflict resolution and contract negotiations.

• Strong leadership skills with an ability to manage diverse teams and operations.

• Demonstrated ability in implementing innovative and creative solutions in service delivery.

• Demonstrated ability in financial management, including strategic oversight of significant budgets. Strong analytical skills with a proven track record of conducting financial analyses, identifying trends, forecasting needs, and effectively allocating resources.

• Demonstrated ability to work with others in a collaborative, inclusive environment

• Must possess excellent problem-solving, organization, project management and communication skills.

• Familiarity with trends and best practices in auxiliary services.

Preferred

• Certified Auxiliary Services Professional (CASP)

Physical Requirements and/or Unusual Work Hours:

• Available to respond to emergencies on a 7x24 basis

• Regular travel to Lancaster and University City locations

Saint Joseph’s University is a private, Catholic, Jesuit institution and we expect members of our community to be knowledgeable about – and to make a positive contribution to – our mission. Saint Joseph’s University is an equal opportunity employer that seeks to recruit, develop and retain a talented and diverse workforce. The University is committed to the diversity of its faculty and staff so that our students, our disciplines and our community as a whole can benefit from the multiple perspectives it offers. The University seeks qualified candidates who share our commitment to equity, diversity and inclusion. EOE

Saint Joseph’s University prohibits discrimination on the basis of sex in its programs and activities, including admission and employment, in accordance with Title IX of the Education Amendments of 1972. The Title IX Coordinator is responsible for overseeing compliance with Title IX and other civil rights laws and regulations. To contact the Title IX Coordinator, e-mail titleix@sju.edu, visit Campion Student Center suite 243, or call 610-660-1145. To learn more about the University’s Title IX policies, the process for filing a report or formal complaint of sex discrimination, sexual harassment, or other form of sexual misconduct, and the University’s response to reports and/or formal complaints, please visit www.sju.edu/titleix. Inquiries may also be directed to the Federal agency responsible for enforcing Title IX, the U.S. Department of Education Office for Civil Rights.