Manager, Continuing Education Programs

Position Title:

Manager, Continuing Education Programs

Time Type:

Full time

Position Summary and Qualifications:

The Manager of Continuing Education Programs will support the enrollment, delivery, and administration of a diverse portfolio of online non-credit continuing education courses and programs at SJU. This position combines program management, operational oversight, and learner support to ensure high-quality, user-friendly, and financially-sustainable offerings. The ideal candidate will effectively collaborate across academic and operational divisions, support relationships with external partners, and deliver first-class customer service to prospective and enrolled students.

Essential Duties & Responsibilities:

Operational Oversight:

• Configure, administer, and maintain systems, including the CRM platform Slate, an LMS non-credit platform, digital badging platform, and other systems as needed to support student learning and program delivery.

• Coordinate enrollment processes, including registration, payment, and learner communications.

• Ensure compliance with institutional policies, data privacy regulations, and accessibility standards.

• Develop and manage operational workflows to enhance efficiency and scalability.

• Serve as the custodian of non-credit student records

Learner and Faculty Support:

• Serve as the primary point of contact for online non-credit learners, before, during, and after program enrollment; providing exceptional customer service.

• Together with the departments offering non-credit courses, address learner concerns, resolve issues, and ensure a seamless learning experience. Provide technical support to students and faculty.

Cross-Division Coordination:

• Collaborate effectively with offices and divisions across the university, including marketing and communications, registrar, IT, and academic finance.

Evaluation and Continuous Improvement:

• Monitor program performance through surveys, feedback, and data analysis.

• Support the use of data to refine offerings, improve processes, and enhance learner satisfaction.

• Contribute to the preparation of reports and presentations for institutional leadership on revenue projections, program impact and outcomes.

Other duties as assigned

Minimum Qualifications:

Required

• Bachelor’s degree in Education, Business, or a related field

• 3–5 years of experience in program administration and/or customer service, preferably in the area of online adult learning and continuing education

• Strong organizational, project management, and problem-solving skills.

• Mission and results driven, self-starter who can independently learn and problem solve.

• Ability to analyze data and use insights for decision-making.

• Excellent written and verbal communication skills.

• Customer-focused mindset with a commitment to delivering exceptional learner experiences.

• Strong collaboration skills to work with various departments and levels across the institution.

Preferred:

• Master’s degree in a related field

• Knowledge of Slate, LMS platforms, digital badging systems, and digital learning tools.

• Experience with online course design

• Experience with sales, business development, and partner engagement.
  

Physical Requirements and/or Unusual Work Hours:

• 1-2 weekend days and some evenings per semester for admission events, department programming

Note to Applicants: Please upload a resume and personal statement as part of your application materials. All attachments should be uploaded into the "Resume/CV" field.

Saint Joseph’s University is a private, Catholic, Jesuit institution and we expect members of our community to be knowledgeable about – and to make a positive contribution to – our mission. Saint Joseph’s University is an equal opportunity employer that seeks to recruit, develop and retain a talented and diverse workforce. The University is committed to the diversity of its faculty and staff so that our students, our disciplines and our community as a whole can benefit from the multiple perspectives it offers. The University seeks qualified candidates who share our commitment to equity, diversity and inclusion. EOE

Saint Joseph’s University prohibits discrimination on the basis of sex in its programs and activities, including admission and employment, in accordance with Title IX of the Education Amendments of 1972. The Title IX Coordinator is responsible for overseeing compliance with Title IX and other civil rights laws and regulations. To contact the Title IX Coordinator, e-mail titleix@sju.edu, visit Campion Student Center suite 243, or call 610-660-1145. To learn more about the University’s Title IX policies, the process for filing a report or formal complaint of sex discrimination, sexual harassment, or other form of sexual misconduct, and the University’s response to reports and/or formal complaints, please visit www.sju.edu/titleix . Inquiries may also be directed to the Federal agency responsible for enforcing Title IX, the U.S. Department of Education Office for Civil Rights .