What are the responsibilities and job description for the Director of Banquets position at Saint Kate - The Arts Hotel?
Description
Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the exciting world of creativity, culture, and connection. If you're seeking career growth and new experiences, we have an opening for a Host/Hostess at ARIA, an artisanal American cuisine restaurant on the hotel's second floor. As a Host/Hostess, you set the tone for our guests as you lead them to their table for a delectable meal.
Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate - The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers.
What will you be doing?
* Oversee banquet operations to ensure top-quality food, beverage, and service while maintaining warm, hospitable guest relations.
* Direct and train staff, ensuring departmental responsibilities are met and high professional standards are upheld.
* Coordinate banquet service needs with food production and maintain effective communication across departments to exceed guest expectations.
* Manage labor, costs, and budgets while maintaining accurate records of banquet functions and inventories.
* Conduct departmental meetings and attend relevant hotel operations meetings to align with goals and policies.
* Maintain cleanliness, maintenance, and safety standards, ensuring compliance with local, state, and federal regulations.
* Recruit, induct, and evaluate staff performance, fostering a positive, supportive work environment.
* Execute special projects and enforce operational policies and procedures to support hotel objectives.
* Other duties ass assigned.
What do you bring to the role?
* Minimum 5 years of banquet management experience; high school diploma required, hospitality degree preferred.
* Proficient in food and beverage financial systems, controls, and Excel.
* Passionate about hospitality with a customer service-driven mindset and ability to anticipate needs.
* Strong team-building skills, promoting camaraderie and mutual trust through ethical and honest practices.
* Excellent communication skills in English; bilingual abilities are a plus.
* Composed and professional under pressure, with flexibility to work varied schedules, including nights, weekends, and holidays.
* Physically able to stand, walk, and tour banquet areas for extended periods, as well as perform office tasks.
* Dedicated to exceeding expectations and fostering a collaborative, guest-focused environment.
What's in it for you?
* A free, well-balanced meal every shift
* Discounted gym membership
* Room discounts at Marcus Hotels & Resorts
* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
* Free parking
* "Two for one" movie theater coupons at Marcus Theatres
* Ability to grow your career and transfer from one property to another
* Early wage access
* Paid time off
* Flexible scheduling
* Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
* And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Saint Kate is an equal opportunity employer.
