What are the responsibilities and job description for the Graduate Enrollment Counselor position at Saint Leo University?
Job Description Summary
Reporting to the Associate Director of Enrollment, the Enrollment Counselor represents Saint Leo University to prospective students and organizations. The Enrollment Counselor will engage and inform prospective students via phone, e-mail, and text communication in a student-focused approach. The enrollment counselor must demonstrate an ability to work independently as well as collaboratively with team members, faculty, students, alumni, administration, and staff.
Job Description
DUTIES & TASKS :
After the Enrollment Counselor achieves initial contact with prospective students they continue to counsel and educate them through the entire enrollment process. The process will include information regarding registration, ordering books, technology setup and introductions to fellow team members who will assist them with financial questions and academic advice.
As the primary contact, the Enrollment Counselor is responsible for a positive new student experience by building a relationship with the student and answering questions regarding degree requirements, program research, policies, and procedures.
As part of a high performing team, Enrollment Counselors must :
- Assist students on finding the right program by reaching out to new and prospective online students by implementing a phone contact strategy that includes 100 dials and 3 hours of talk time per day.
- You will also be responsible for introducing new students to the online classroom environment while maintaining outstanding attention to detail through accuracy and follow-up on excel spreadsheets and in student databases
- Meeting department goals for phone productivity, applicant contact, enrollment targets, withdrawal rates, call quality, customer satisfaction, customer loyalty, attendance, and schedule adherence
- Overcoming objections to applying or completing enrollment
- Attend training sessions for updates pertaining to programs, services, and educator licensure requirements
- Ability to follow directions and successfully complete tasks in accordance with supervisory input and constructive criticism
- Ability to work independently and promote the University in a positive manner
- On occasion Enrollment Counselors will be asked to participate in events.
- Thrive in a fast-paced team environment and demonstrate a passion for higher education
Educate prospective students on time commitments, technology, and study skills required to be a successful online college student.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision making.
EDUCATIONAL REQUIREMENTS / QUALIFICATIONS :
Preferred qualifications :
As the primary contact, the Enrollment Counselor is responsible for a positive new student experience by building a relationship with the student and answering questions regarding degree requirements, program research, policies, and procedures.
WORK LOCATION :
To be considered for this position applicants must reside in one of the following states : AL, AK, AZ, AR, CO, CT, DE, FL, GA, IL, IN, IA, KY, LA, MD, MA, MI, MS, MT, NE, NV, NJ, NM, NY, NC, OH, OK, PA, RI, SC, TN, TX, UT, VA, WV, and WI.
ENVIRONMENT :
The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.
While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various types of media and equipment, and visually or otherwise identify, observe, and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
NOTICE :
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success.
Why Work at Saint Leo?
What it's Like to Work Here : Ask our employees and the one word they'd use to describe working at Saint Leo University is "Community." Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE!
We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).
