Computer Support Specialist - Windows

Job Description

Description

Reporting to the Saint Mary's College Director of Digital Infrastructure and Support Services, this full-time 12-month position is responsible for the management of end-user computing and the centralized systems required to provide a secure and robust desktop experience.

Provide technical leadership in the design, automation, improvement, and maintenance of the Windows desktop environment for all College-owned computers / devices. -Build, develop, and maintain system configurations for SCCM environment, including primary site servers and clients. Determine current software needs for the computer images installed on all College-owned Windows-based computers / devices. Implement the software requests from faculty for the Windows-based computers in classrooms, computer clusters, and other locations as needed. Manage software license servers and distribution of licenses as it relates to Windows-based software builds.

This position is responsible for the application of security policies on all Windows-based College-owned devices, including Local Security Policies, Group Policy Objects, the installation of required security software (Bitdefender), and tools such as Admin By Request. Manage the installation of Windows-based software images on College-owned computers / devices before deployment, migrate data for faculty and staff receiving replacement equipment, push software and / or security updates as necessary. Make recommendations for the annual purchase of Windows-based College-owned computers / devices, which includes preparation with hardware vendors. Maintain the Windows-based hardware refresh cycle schedule, updating spreadsheets and asset tracking systems to prepare for cyclical replacement of College-owned computers / devices for faculty, staff, classrooms, academic areas, and other designated areas. Ensure all College-owned Windows computers / devices actively in use comply with current software, hardware, and security requirements defined by Information Technology. Assist with "shadow fleet" computers as needed, providing inventory as Windows-based computers are removed from their initial duty cycle and reimaging them as necessary.

Utilize available tools to perform hardware and software maintenance tasks and troubleshooting. Function as top-level Windows technical support for faculty and staff, responding to tracking system requests that may require support via e-mail, phone, in-person, or by using remote access tools. Create standard operating procedures on all solutions implemented, complete with documented processes and instructions. Perform other job-related duties as assigned.

Minimum Qualifications

• Associate's or bachelor's degree with a technical major such as Computer Science, Information Technology, or a related field is highly desirable. Five years of relevant experience may substitute for the degree requirement. A high school diploma or equivalent is required.
• In-depth technical knowledge of Microsoft Windows operating systems, complemented with knowledge of Windows-based hardware and troubleshooting skills.
• At least three years of experience supporting end-users, preferably in an academic setting.
• At least two years of experience designing, implementing, and troubleshooting Microsoft System Center Configuration Manager (SCCM) or Intune (or similar imaging and software distribution tools).
• Proven ability in defining, maintaining, and supporting end-user technology platforms.
• Good verbal and written communication skills.
• Excellent organizational and interpersonal skills.
• Effective interpersonal and customer service skills.
• Ability to work well with a diverse group of individuals.
• Ability to shift priorities in an ever-changing environment.

Schedule

40 Hours / 12 Months / Monday - Friday