What are the responsibilities and job description for the Assistant Resident Services Manager C42 position at Saint Paul Public Housing?
JOB
Open internally until March 19, 2024.Open externally until March 26, 2024.Class Title: Assistant Resident Services ManagerPosition Title: Assistant Resident Services ManagerAccountable To: Housing ManagerDepartment: Resident ServicesBand: CGrade: 4Subgrade: 2FLSA Status: ExemptClass Summary: This is an entry-level professional property management classification where incumbents are responsible for maintaining and managing operations in housing developments/buildings to include hi-rises and family units.Distinguishing Characteristics: The Assistant Housing Manager is the first level of a three level housing manager series and is distinguished from the Housing Manager which is responsible for supervising other staff and their units and for maintaining and managing their own hi-rises or family units. Position Summary: Incumbents are responsible for performing property management duties to include lease enforcement; and maintaining all required records and reports.
EXAMPLE OF DUTIES
Performs property management duties in hi-rises, family developments, and scattered site properties to maximize occupancy rates and resident satisfaction, and to control expenses to the extent possible to include: performing property management activities such as re-renting vacant units as quickly as possible, including working with vacating residents to minimize need for cleaning and repair after vacate, conducting vacate inspections, providing positive marketing emphasis to prospective tenants, promptly conducting lease signing with new residents, and facilitating prompt processing of transferring residents into new units, explaining rent calculations, negotiating security deposits, signing leases, performing inspections on units and grounds and necessary follow up actions with residents to maintain property, responding to changes in household income and composition, initiating resident transfers and requesting repairs for units. Responds to building and community emergencies, recommending capital improvements. Market vacant units to applicants offered units by rental staff. Maintains compliance with PHA, HUD and Fair Housing regulations in day-to-day management of assigned areas. Makes appropriate referrals to Human Services staff to assist residents in meeting needs and resolving crises. 25% of the timePerforms lease enforcement duties to include: maximizing resident awareness of and compliance with regulations, lease obligations, rules and procedures including: assuring that new residents are oriented to PHA lease obligations, working with diverse and changing resident populations (varying ages, disabilities, language and cultures), monitoring lease compliance in all areas, notifying residents of lease violations and possible consequences, assuring that files are fully documented to support actions and referrals to assist residents to avoid terminations, preparing lease termination notices and submitting for legal review, and testifying at court hearings and grievance hearings. 15% of the timeResolves conflicts, including those among residents, between residents and neighboring property owners, between residents and service providers, and between residents and staff. Works with Resident Councils to share relevant information and respond to concerns. 10% of the timeMotivates residents towards self-sufficiency and participation in programs that promote independence. 5% of the timeCoordinates and works with other divisions within Resident Services and all other departments within the PHA to achieve PHA goals and PHAS standards. This includes: communicating information to and from Resident Councils, participating in inter-departmental work groups, participating in planning major renovations, and assuring that resident needs are addressed during construction.10% of the timeMaintains all required records and reports such as logging late rent payments, maintaining property checklists and preparing damage reports. 5% of the timeMaximizes PHA operating income through collection efforts and appropriate implementation of HUD regulations regarding rent and other charges. This includes: assisting with completion of ACO's and interim rent re-determinations in a timely manner, documenting actions to resolve rent collection problems, assessing appropriate charges other than rent, negotiating appropriate repayment agreements with residents, and providing information and initial collection efforts for residents vacating owing money to the PHA. 20% of the timeParticipates in various meetings related to departmental operations, resident concerns and activities, and community affairs such as crime prevention. 5% of the timeAssumes responsibility for the Housing Unit in the absence of the Manager or Associate Manager in property management and resident matters other than supervisory. 5% of the timeMinimizes safety and security risks for self, residents and service providers by recommending courses of action and training needs. On goingMust abide by all Board approved policies, policies prohibiting discrimination and harassment, executive communications, administrative procedures, and safety procedures established by the PHA. On goingMust travel to various PHA sites and other locations that are required by the nature of the work. As requiredPerforms other duties of a similar nature or level. As required
SUPPLEMENTAL INFORMATION
Knowledge (position requirements at entry): Knowledge of: · Property management practices;· HUD rules and regulations;· Laws governing rental property and tenants' rights;· Various community organizations and support services;· Federal and State laws regarding reasonable accommodations of disabilities and EEO requirements;· Cultural differences.Skills (position requirements at entry): Skill in: · Enforcing lease agreements;· Providing customer service to a wide variety of residents;· Resolving problems and negotiating solutions;· Responding to emergencies;· Working with community groups and maintaining effective public relations;· Using a variety of office equipment such as copiers, fax machines, calculators and VCR's;· Using computers and related software applications;· Dispute resolution;· Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, community organizations, etc. sufficient to exchange or convey information and to receive work direction.
Open internally until March 19, 2024.Open externally until March 26, 2024.Class Title: Assistant Resident Services ManagerPosition Title: Assistant Resident Services ManagerAccountable To: Housing ManagerDepartment: Resident ServicesBand: CGrade: 4Subgrade: 2FLSA Status: ExemptClass Summary: This is an entry-level professional property management classification where incumbents are responsible for maintaining and managing operations in housing developments/buildings to include hi-rises and family units.Distinguishing Characteristics: The Assistant Housing Manager is the first level of a three level housing manager series and is distinguished from the Housing Manager which is responsible for supervising other staff and their units and for maintaining and managing their own hi-rises or family units. Position Summary: Incumbents are responsible for performing property management duties to include lease enforcement; and maintaining all required records and reports.
EXAMPLE OF DUTIES
Performs property management duties in hi-rises, family developments, and scattered site properties to maximize occupancy rates and resident satisfaction, and to control expenses to the extent possible to include: performing property management activities such as re-renting vacant units as quickly as possible, including working with vacating residents to minimize need for cleaning and repair after vacate, conducting vacate inspections, providing positive marketing emphasis to prospective tenants, promptly conducting lease signing with new residents, and facilitating prompt processing of transferring residents into new units, explaining rent calculations, negotiating security deposits, signing leases, performing inspections on units and grounds and necessary follow up actions with residents to maintain property, responding to changes in household income and composition, initiating resident transfers and requesting repairs for units. Responds to building and community emergencies, recommending capital improvements. Market vacant units to applicants offered units by rental staff. Maintains compliance with PHA, HUD and Fair Housing regulations in day-to-day management of assigned areas. Makes appropriate referrals to Human Services staff to assist residents in meeting needs and resolving crises. 25% of the timePerforms lease enforcement duties to include: maximizing resident awareness of and compliance with regulations, lease obligations, rules and procedures including: assuring that new residents are oriented to PHA lease obligations, working with diverse and changing resident populations (varying ages, disabilities, language and cultures), monitoring lease compliance in all areas, notifying residents of lease violations and possible consequences, assuring that files are fully documented to support actions and referrals to assist residents to avoid terminations, preparing lease termination notices and submitting for legal review, and testifying at court hearings and grievance hearings. 15% of the timeResolves conflicts, including those among residents, between residents and neighboring property owners, between residents and service providers, and between residents and staff. Works with Resident Councils to share relevant information and respond to concerns. 10% of the timeMotivates residents towards self-sufficiency and participation in programs that promote independence. 5% of the timeCoordinates and works with other divisions within Resident Services and all other departments within the PHA to achieve PHA goals and PHAS standards. This includes: communicating information to and from Resident Councils, participating in inter-departmental work groups, participating in planning major renovations, and assuring that resident needs are addressed during construction.10% of the timeMaintains all required records and reports such as logging late rent payments, maintaining property checklists and preparing damage reports. 5% of the timeMaximizes PHA operating income through collection efforts and appropriate implementation of HUD regulations regarding rent and other charges. This includes: assisting with completion of ACO's and interim rent re-determinations in a timely manner, documenting actions to resolve rent collection problems, assessing appropriate charges other than rent, negotiating appropriate repayment agreements with residents, and providing information and initial collection efforts for residents vacating owing money to the PHA. 20% of the timeParticipates in various meetings related to departmental operations, resident concerns and activities, and community affairs such as crime prevention. 5% of the timeAssumes responsibility for the Housing Unit in the absence of the Manager or Associate Manager in property management and resident matters other than supervisory. 5% of the timeMinimizes safety and security risks for self, residents and service providers by recommending courses of action and training needs. On goingMust abide by all Board approved policies, policies prohibiting discrimination and harassment, executive communications, administrative procedures, and safety procedures established by the PHA. On goingMust travel to various PHA sites and other locations that are required by the nature of the work. As requiredPerforms other duties of a similar nature or level. As required
SUPPLEMENTAL INFORMATION
Knowledge (position requirements at entry): Knowledge of: · Property management practices;· HUD rules and regulations;· Laws governing rental property and tenants' rights;· Various community organizations and support services;· Federal and State laws regarding reasonable accommodations of disabilities and EEO requirements;· Cultural differences.Skills (position requirements at entry): Skill in: · Enforcing lease agreements;· Providing customer service to a wide variety of residents;· Resolving problems and negotiating solutions;· Responding to emergencies;· Working with community groups and maintaining effective public relations;· Using a variety of office equipment such as copiers, fax machines, calculators and VCR's;· Using computers and related software applications;· Dispute resolution;· Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, community organizations, etc. sufficient to exchange or convey information and to receive work direction.
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