What are the responsibilities and job description for the Human Resource Service Center Advisor position at Saint Peter's Healthcare System?
Human Resource Service Center Advisor
SPHS-Human Resources
The Human Resource Service Center Advisor will:
Requirements:
Grade 116
SPHS-Human Resources
The Human Resource Service Center Advisor will:
- Administer human resource policies and procedures that cover multiple HR functional areas.
- Resolve complex issues and independently provide solutions within established policy guidelines.
- Provide prompt, highly responsive and superior customer service to all inquiries.
- Work closely with the other HR functions to escalate cases and sufficiently address customer needs.
- Maintain case management system to accurately log all issues and responses received within the HR Service Center.
- Guide managers and associates on using self-service applications to improve utilization.
- Partner with Areas of Expertise to notify them of internal issues requiring assistance and resolution within the service level agreement.
- Adhere to established regulations, processes, procedures, plans and systems.
- Maintain confidentiality of department and associate information according to established practice.
- Perform administrative activities, which includes completion and processing of HR transactions, approve pending self-service events, preparing statistical/operational reports and conducting data integrity audits.
Requirements:
- 0-2 years of HR experience required.
- Strong interpersonal skills.
- Computer skills (Word and Excel).
Grade 116