EHR Trainer

Qualifications

• Undergraduate degree in health care related field required
• Specific degree or post degree education/certification in healthcare related field
• Experience & Skills Necessary for Position:
• Experience leading SaaS onboarding projects
• Experience with setting priorities, creating project plans, and monitoring progress towards goals/activities
• Proactively identify and report on risks, issues, and dependencies for the project
• Customer success experience, minimum 2 years, required
• Healthcare provider side domain knowledge required
• Project transition experience required (new client projects, existing clients with upsells)
• Project management experience required
• Excellent oral and written communication skills required
• Strong interpersonal and customer service skills required
• Ability to work within a team in a remote work (distributed) environment

Responsibilities

• The Implementation Training & Support Leader will be responsible for the client software implementations from start to finish
• They will be expected to gather business requirements, plan, and manage the implementation, conduct software training, and coordinate with the technical/support team on setup
• Other tasks include longer term client assignments and engagements
• The individual will work directly with the members of various Health domains consisting of RCM and Digital/EHR team in leading customer project transitions
• The individual will act as primary point of contact on project transitions and will manage the cadence and flow of all aspects of the transition deliverables
• Be accountable for project timelines and deliverables, as well as reporting on project status for all levels of stakeholder (internal and external), ensuring on time delivery
• Work with clients to define and document stakeholder's business requirements and develop solution strategies
• Document new and existing processes to help standardize project plans, required tasks, and external communications
• Analyze results, troubleshoot problem areas, and escalate to Supervisor, Manager or Director as necessary
• Manage client expectations and communicate often with updates and needs
• Provide feedback and advice on product/technology/service improvements from implementation and customer feedback
• This position operates primarily in a professional office environment with occasional travel as needed
• Develop and maintain positive internal and external organizational relationships that would contribute to the success and growth of the company

Summary

In this role , The EHR trainer will be instrumental in managing health information and data within a healthcare setting. Reporting to the leadership team, you will leverage your core skills in data management and bioinformatics to support research data collection and analysis. Your premium expertise in Epic and SQL will enhance system design and improve managed care processes. Strong communication and project management skills will be essential as you collaborate with cross-functional teams to drive initiatives that optimize patient care and data integrity. Join us in making a significant impact in the healthcare landscape.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Shelton, CT 06484 (Required)

Ability to Relocate:

• Shelton, CT 06484: Relocate before starting work (Required)

Work Location: Hybrid remote in Shelton, CT 06484

Salary : $70,000