What are the responsibilities and job description for the Service Desk Technician position at Sakesh?
Job Details
Job Title: Service Desk Technician
Experience Level: Overall 7 years
Location: Hybrid (401 E St, SW, Washington, DC 2024)
- Experience providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;
- Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management;
- Experience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets;
- Experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.
- ITIL v4 Foundation
- CompTIA A
- Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick;
- Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
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