Cosmetics Business Manager - Jo Malone

Job Details

Cosmetics Business Manager - Jo Malone

Location: Boston, Massachusetts, United States

Category: Cosmetics Group

Job Opened: January 6th, 2025

Education:

Job Number: R-111740

Job Type: Regular

Remote: No

Job Description

What This Position is All About

Under direction from the Client Development Manager, the Business Manager, Beauty is responsible to drive the business of a specific beauty brand by focusing on client development, ensuring an exceptional customer experience and driving engagement of the total beauty floor. This role plays a crucial role in creating a seasonal sales strategy and is accountable for the realization of daily and monthly sales targets.

Who You Are:

• Generates a variety of approaches to problem solving new and novel ideas through the lens of understanding client needs and building and improving client relationships
• Actively collaborates and contributes to a positive and inclusive team dynamic
• Constantly looking for opportunity to improve the way things are done
• Demonstrates comfort in flexing all communication styles and establishes positive interpersonal relationships
• A client champion, you consistently deliver a high standard of service and can be relied upon to always put the client first
• Builds morale and spirit in their team, shares wins and successes
• Fosters a performance culture to deliver positive outcomes across the organization
  
  

You Also Have:

• Minimum 1 year retail experience, preferably in a client driven sales environment, Beauty experience preferred but not required
• Proven leadership skills through development of direct reports
• Works collaboratively with others and fosters teamwork
• Highly motivated and results oriented
• Attention to detail
• Ability to do product consultations and applications
• Tech savvy
• Ability to manage and set goals through strategic planning
  
  

As The Business Manager, Beauty, You Will:

Drive Brand Sales

• Achieve seasonal vendor sales plan by sharing product knowledge to all Advisor of the Beauty department and developing key relationships throughout the store
• Attend monthly Business Manager calls to develop strategies to achieve and / or exceed vendor sales plan
• Create customer centric mindset at counter to support cross-sell into their brand by all Beauty Advisors
• Actively participate on social media; Instagram, etc. to grow your personal brand and business
• Achieve appointment goal and sales plan of all corporately negotiated events
• Ad hoc responsibilities as needed
  
  

Counter Leadership

• Serve as a brand expert and department representative.
• Lead team of the brand’s Beauty Advisors’ targeted outreach efforts to achieve appointment goals for all events
• Ensure brand specific selling ceremonies and daily, at counter drivers are consistently offered and demonstrated to all clients
• Work with vendor to plan and execute “at counter” events to drive customer loyalty and customer acquisition
• Uphold brand image and standards
  
  

Client Development

• Utilizing SFA clienteling system, build individual sales volume, establish and maintain customer relationships to drive repeat business and client loyalty
• Personalization kpis
• Maintain a consistent high level of service by creating and developing excellent client relationships as the brand expert and department representative
• Leverage all selling tools to stay connected with clients and continue to service their beauty needs
• Be knowledgeable on all in-store services and proactively offers the appropriate service to a client to further personalize and enhance their shopping experience
  
  

Product Knowledge

• Serve as a brand expert and department representative.
• Continually upgrade product knowledge to drive sales and client satisfaction.
• Ask appropriate questions to identify a client’s needs in order to effectively provide them guidance or directions
  
  

Your Life and Career at SFA:

• Be a part of a team of disruptors focused on stores and redefining the luxury experience.
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time Associates (including medical, vision and dental)
• An amazing employee discount
  
  

Salary and Other Compensation:

The starting hourly rate for this position is between $21.89 - 29.18 per hour. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

This position is eligible for commissions in accordance with the terms of the Company’s plan.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Thank you for your interest in SFA. We look forward to reviewing your application.

SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.