Returns Desk Associate

job description

What This Position is All About

Under the leadership of the Assistant General Manager, Operations (AGMO), the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups.

Who You Are:

• You have strong interpersonal skills, and are customer service orientated
• Have the ability to lift cartons, handle racks and carts of merchandise. Lifting of up to 15 pounds may be required
• Must have knowledge of POS and strong computer skills, i.e. Google, MS Office, and adapt to changing technology
• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision

You Also Have:

• Ability to work a flexible schedule as per business needs & adheres to dependability standards
• Demonstrates attention to detail and keeps personal work space organized
• Ability to influence team to follow store policies & procedures to help in decision-making

As The Returns Associate, You Will:

• Daily functions including but not limited to following:
  • Opening/ Closing of digital return register
  • Maintain a neat and organized environment
  • Follow protocols on policy and procedures for; processing returns, adjustments, and assisting in reconciling reports
  • Ensure product is secured to standard
  • Maintain integrity of product, by ensuring all .com returns are separated, organized and secure.
  • Resolve customer issues both internal and external
  • May also support other related Specialized Operations functions such as but no limited to: Cash Reconciliation, Gift Card Events, Jewelry Operations etc
• Collaboration between multi-work streams such as:
  • Ensure when return is completed that the return printout is attached to each item
  • Communicate with Merchandise Operations Team, Asset Protection team & Assistant General Manager of Operations
• Communication:
  • Follow up on necessary reporting, and escalates potential issues for resolution
  • Liaison between clients and store
• Ad hoc responsibilities as needed

Your Life and Career at SFA:

• Be a part of a team of disruptors focused on stores and redefining the luxury experience.
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time Associates (including medical, vision and dental)
• An amazing Associate discount

Salary and Other Compensation:

The starting hourly rate for this position is between [$18.68 - 23.35 per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Thank you for your interest in SFA. We look forward to reviewing your application.

SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.