What are the responsibilities and job description for the Assistant Store Director, Customer Experience position at Saks OFF 5TH?
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About :
A ssistant Store Director : Customer Experience :
Primary Job Functions :
- Ensure cashiering team is scheduled to maximize coverage and operate with a sense of urgency in managing the customer line
- Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate / Manager back up as needed
- Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations
- Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell
- Drive loyalty enrollments, SaksFirst acquisition and connected service behaviors to ensure a seamless customer experience
- Act as the primary Connected Service Coach to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
- Leverage and train walkie talkie expectations for flex of coverage to support customer need
- Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment
A ssistant Store Director : Customer Experience :
Who Are You :
You Also Have :
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Your Life and Career at Saks OFF 5TH :
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying. Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
Your Life and Career at Saks OFF 5TH :
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
