What are the responsibilities and job description for the ServiceNow ITSM/ ITOM Business Analyst position at Saksoft?
Job Details
Position: ServiceNow ITSM/ ITOM Business Analyst
Duration: 12 months contract
Location: Erlanger, KY (Onsite)
JOB DESCRIPTION
SKILLS NEEDED : ServiceNow ITSM, ITOM, APM, CMDB, Business Analyst
We are seeking a highly skilled and experienced ServiceNow Business Analyst to join our IT services team.
The successful candidate will be responsible for analyzing business requirements designing ServiceNow solutions and ensuring the effective implementation of ServiceNow modules.
This role involves working closely with stakeholders to understand their needs and translating them into technical specifications
Key Responsibilities
Requirement Analysis Work with stakeholders to gather and document business requirements for ServiceNow implementations and enhancements
Solution Design Design and propose ServiceNow solutions that meet business needs and align with best practices
Process Improvement Identify opportunities for process improvements and automation within the ServiceNow platform
Configuration and Customization Configure and customize ServiceNow modules workflows and scripts to meet business requirements
Testing and Validation Develop and execute test plans to ensure the quality and functionality of ServiceNow solutions
Documentation Create and maintain comprehensive documentation of business requirements technical specifications and process flows
Training and Support Provide training and support to endusers and other IT teams on ServiceNow functionalities and best practices
Project Management Assist in project planning coordination and execution of ServiceNow projects
Stakeholder Communication Facilitate communication between stakeholders developers and other IT teams to ensure successful project delivery
Qualifications
Education Bachelors degree in Computer Science Information Technology Business Administration or a related field
Experience Minimum of 8 years of experience as a Business Analyst with at least 5 years of handson experience with the ServiceNow platform
Certifications ServiceNow Certified System Administrator CSA and ServiceNow Certified Implementation Specialist CIS are highly desirable
Technical Skills Proficiency in ServiceNow configuration customization and scripting JavaScript Glide API Strong understanding of ITIL processes and best practices
Analytical Skills Excellent analytical and problemsolving skills with the ability to translate business requirements into technical solutions
Communication Strong verbal and written communication skills with the ability to interact effectively with technical and nontechnical stakeholders
Team Player Ability to work collaboratively in a team environment providing support and guidance to colleagues as needed
Adaptability Ability to adapt to changing priorities and work effectively in a fastpaced dynamic environment
Preferred Qualifications
Experience with ServiceNow ITSM ITOM and other ServiceNow modules
Knowledge of integration tools and techniques such as RESTSOAP APIs and middleware platforms
Familiarity with AgileScrum methodologies
