Sales and Catering Coordinator

Job Description

Job Description

Job Title : Catering Coordinator

Company : SWFB

Reports to :  Owner / Operator

Location : 2015 NE Loop 410 San Antonio, Tx 78217

Job Summary :

As a Catering and LRM Coordinator at SWFB, you will play a pivotal role in ensuring the

success of our catering program. You will be responsible for building and maintaining

relationships with current and potential clients, coordinating and executing catering

orders, and providing excellent customer support. Your efforts will directly contribute to

the growth of our catering business and enhancing Client satisfaction.

Key Responsibilities :

Communication and Relationship Building :

Establish and maintain regular contact with general manager and

owner.

Cultivate strong working relationships to ensure clear

communication and smooth coordination of catering orders and LRM

activities.

Collaborate with the team to ensure all catering orders are

accurately processed and executed.

LRM what not – Execution Quarterly LRM programs from Marketing

How GMS / locations currently perform

Follow-Up and Client Satisfaction :

Conduct follow-up calls and emails with clients who have placed

catering orders. Pre and post-delivery.

Gather feedback on client catering experience, including

satisfaction levels and any areas for improvement.

Use feedback to enhance service and secure future catering

orders.

Order Tracking and Documentation :

Ensure accurate record-keeping to facilitate efficient order

management.

Develop tracking process by location to track client satisfaction and

restaurant performance.

Local Marketing and Engagement :

Identify opportunities to support schools, clubs, teams, and local

organizations in the local community and coordinate promotional efforts

accordingly.

Track RTO and success rate of implemented LRM strategies and

activities.

Marketing Team Member calibration

Develop a working relationship with brand managers and

coordinators to support BDF and Woworks LRM strategies.

More thoughts

Your / Leader development

On Going developmental workshops restaurant leadership to

improve

o Catering organization and execution

o Sales building

o Unify brands under One WoW catering way

Networking and Business Development :

Proactively network with local businesses in restaurants trade area.

o Chamber of Commerce partnerships

o Local / regional concierge catering services

o Public and Private school systems

o Hotels / resorts

o Event planners / Event centers

o Local events / Festivals – Off premise sales opportunities

Maintain a comprehensive database of businesses contacted,

contact persons, and relevant information for future reference.

o Sleep client contact

Sample Schedule : Tuesday - Friday

Touch base regarding caterings for the week. check in with each GM for

the next day’s catering.

Coordinate support if needed. Other support can look like placing will call

orders for items they are out of that are needed for the catering.

After lunch follow up calls and thank you emails sent to the previous day’s

catering clients.  The remaining time can be spent sending thank you emails.

Research / cold call one new business per corporate location and pitch the

catering program

Integrate LRM support and activity building as position develops

Sample Schedule : Monday

Since there are rarely weekend caterings, Mondays 9am-12 : 30pm time slot can be

allocated to researching and identifying what businesses to call the remainder of the

week. Each period can be split in half and focus on two types of businesses from the

Catering Hot Target List (example : Weeks 1 & 2 : accounting firms Weeks 3 & 4 :

attorneys)

What responsibilities are common for Catering Coordinator jobs?

Schedule team members to ensure appropriate coverage and service for events.

Experiment with new trends in menu items and recipes.

Maintain punctuality in daily work times, appointments, and meetings.

Oversee service of group functions once they are in house.

Communicate with each delivery guest the expected time of arrival.

Deliver consistent quality in planning and execution of events.

Respond to opportunities, issues, and concerns with a sense of urgency.

Continuously provide employees with verbal recognition, direction, and support.

Report all accidents and injuries in a timely manner.

Take, place and prepare catering orders and teach others to do so effectively.

Oversight of the sales process for catering and / or conference services.

Keep work area neat and clean while following all safety and sanitation procedures.

Maintain and improve service level resulting in increased customer satisfaction.

Conduct cash drops, review credit card totals, and verify deposit slips.

Track and monitor the labor and food cost for each event.

Work effectively as a team contributor on all assignments.

Develop and execute strategies to achieve catering revenue forecasts.