What are the responsibilities and job description for the Telephone Operator position at Salamander Middleburg?

Full-Time Telephone Operator - Salamander Middleburg

Location : Middleburg, VA

Type : Full-Time

About Salamander Resort and Spa

Salamander Resort and Spa is a 5-Star, 5-Diamond Luxury Resort located in beautiful Middleburg, VA, in the heart of horse and wine country. We pride ourselves on offering an exceptional guest experience and providing our team members with the opportunity to grow both within our resort and throughout our expanding luxury hospitality portfolio. At Salamander, the possibilities for professional growth and success are endless!

Job Summary

We are currently seeking a Full-Time Telephone Operator to join our team at Salamander Resort and Spa. The Telephone Operator will play a key role in coordinating guest services, responding to guest requests, and supporting front desk processes to ensure a seamless experience for our guests.

Essential Job Functions :

Guest Service Coordination : Act as a dispatcher for security, guest services, tram service, housekeeping, and property operations employees, providing timely communication in response to guest requests.
Phone Handling : Answer telephone calls promptly and greet callers with a positive, clear, and professional voice. Listen attentively to ascertain the purpose of the call and ensure an accurate transfer to the correct department.
Message Transcription : Accurately transcribe messages as requested, and input and retrieve them as needed. Verbally recite messages to the guest when necessary.
Wake-Up Call Coordination : Receive wake-up call requests, accurately input the requested time into the automated system, and confirm times with the guest.
Guest Information : Answer basic questions about the resort, its amenities, and operations to avoid unnecessary transfers to other departments.
Log Management : Be responsive to guest requests and ensure that all log sheets are accurately completed and filed weekly.

Qualifications :

Experience : Previous experience in a guest services or telephone operations role is preferred, but not required.

Skills : Excellent verbal communication, active listening, and customer service skills.

Professionalism : Strong attention to detail and ability to maintain a professional demeanor in all interactions.

Technology : Comfortable using communication systems and hotel management software.

Work Environment : Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

What We Offer :

Health & Welfare : Comprehensive health benefits.

Retirement Plan : 401(k) with company match (for full-time and part-time employees).

Dental and Vision Coverage : Available to all employees.

Paid Time Off : Generous PTO package.

Company Paid Holidays : 8 holidays per year.

Employee Discounts : Access to room stays at all Salamander locations, discounts on dining, retail, spa, golf, and other resort amenities.

Free Meals & Uniforms : Provided on the job.

Career Growth : Opportunities for advancement within Salamander’s expanding hospitality portfolio.

Why Salamander?

At Salamander Resort and Spa, we are committed to providing a friendly, diverse, and enthusiastic team environment. Our professionals work together to provide the highest level of service, contributing to our prestigious Forbes 5-Star status. Join our team and be a part of one of the world’s most coveted and elite resort destinations!

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