What are the responsibilities and job description for the Golf Guest Service Attendant position at Salamander Palm Beach Employer LLC?
Job Description
Job Description
Summary :
Responsible for providing the highest level of professionalism and customer service for our Members / Guests by conducting the Golf Operation’s outside services efficiently. This position reports directly to the Outside Service Supervisor, Director of Golf and / or Head Golf Pro with indirect reporting to other Golf Professionals and Assistants.
Day to Day Tasks :
- Provides Warm Welcomes, Magic Moments and Fond Farewells to all Members / Guests of the Club by smiling, looking the Member / Guest in the eye and greeting them by name as they approach the golf / staging area or within the Golf Shop areas.
- Assist golfers by loading bags, cleaning clubs and preparing golfers for play ensuring all their needs are met and questions answered. Assist by giving suggestions on proper golf course etiquette.
- Cleaning and maintain the storage areas and golf cart fleet at all times.
- Marshal carts in the staging area and assign golf carts to players so the golf carts can be tracked when they are occupied by Members / Guests.
- Assist golfers after their round by cleaning clubs, delivering them to their cars as needed and checking in the golf carts.
- Be knowledgeable and promote events at the Club, course conditions, events in progress, and anyinformation that will be helpful to the Member / Guest, allowing them to enjoy the Club amenities and activities.
- Maintain club storage areas and cart barn in a clean and orderly manner with clubs (rental, member, etc.), equipment, etc. and in proper areas. Report any damage to clubs or equipment immediately to Golf Shop.
- Maintain the practice areas so they are set-up and continually supplied (i.e., range balls, etc.) and in order for daily usage.
- Maintain area outside pro shop, parking lot, etc. so that it is uncongested, neat and free of debris at all times.
- Assist and coordinate services with other golf operations staff such as range attendants, cart attendants, marshals / starters, etc. to ensure seamless and efficient service to Members / Guests takes place.
- Ensure daily assignments are completed in their respective areas, to meet Club standards (i.e., orderly / organized work areas, straighten / arrange entry area, straightening / stocking of golf shop, etc.).
- Assist fellow Employees, Members / Guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
- Notify management of Member / Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
- Must be able to interact with Members / Guests professionally, helping them with changes and last minute requests as needed.
All the other stuff we do :
Education & Experience :
extreme hot or cold temperatures and humidity.
Physical Requirements :
Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases,
squatting / kneeling, reaching, grasping, pushing / pulling, twisting / bending,
lifting / carrying / pushing / pulling up to 100 lbs on occasion, folding / unfolding, talking, hearing,
and seeing.
Primary tools / equipment used in this position and approximate weight :
Attendance Requirements for this position :
Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and / or holidays.
