Spa Operations Lead

The Spa Operations Lead is responsible for overseeing the daily operations of the Spa Concierge and Facilitator team with the support of the Spa Operations Supervisor. In addition, the Spa Operations Lead will also assist with the training and MOD shifts when scheduled as.

Training

• Support the Spa Operations Supervisor with the onboarding training for the Spa Concierge and Facilitator team
• Supports the Spa Operations Supervisor with the ongoing training for the Concierge and Facilitator teams. Complete Weekly role plays
• Ensures the Spa Concierge and Facilitator team supports and consistently executes the Salamander Vision. Brand Promise and Core Values

Systems

• Continuously revies departments SOP’s, checklists, and logs ensuring that all standards are met
• Assist with logging and managing maintenance requests in Nuvola
• Assist with managing phone and email appointments requests

Spa Operations

• Oversee the daily operations of Spa Reception and Facility areas
• Assist with MOD Shifts as needed and complete the required tasks and MOD Log as needed
• Outline weekly and monthly team duties
• Dealing with dissatisfied or disgruntled guests
• Operations Lead will cover concierge and facilitator shifts as needed

• 
  Must be 18 years of age or older.
• High school graduate or equivalent.
• Must speak, read, write, and understand the primary language used in the workplace.
• Minimum of 2 years Guest Service

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 25 pounds. The employee must be able to see differences in widths and length of lines such as those on graphs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills.
• Must be a team player

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.