Operations Manager - Auto Glass Replacement

Essential Functions: 

• Re-enforce a safety-first mindset and ensure regulatory compliance. Drive initiatives and a culture that delivers service quality, Employee engagement, Sales, and Managing Operation profit.
• Continuously engage with customers to understand the needs of the Customer and develop and execute actions to meet and exceed these expectations.
• Manage local resources to meet or exceed Service Center service targets by optimizing efficiency to manage costs.
• Ensure complete adherence to organization process including, but not limited to:
  • Receiving deliveries from the Distribution Centers or directly from manufacturing sites
  • Stocking Deliveries
  • Pulling / Processing customer orders for pickup
  • Pulling / Processing customer orders for delivery
  • Ensuring on time route departures
  • Processing customer returns
  • Cycle inventory counting.
  • Processing critical system transactions that relate to “Customer Experience”
• Focus on the retention and development of Employees.
• Maintain staffing requirements, hire, and train new staff in line with the annually approved operating plan or agreed exceptions to this plan.
• Monitor staff performance, oversee employee goal and objective setting. Conduct mid-year and year end performance reviews. Assist staff in overcoming obstacles to accomplishment of work objectives.
• Ensure current business processes are delivered in line with the Japan Sarbanes Oxley (“JSOX”) and Quality Management system (“QMS”) and propose changes for improvement to Line Manager.
• Ensure inventory is managed in line with Business and JSOX procedures and guidelines.
• Manage their respective teams to ensure KPI's are met.
• Participate in periodic performance reviews and be prepared to provide variance analysis for their Service Center as well as gap closure responses relating to operational and financial measures.
• Meet annual operational and financial goals and objectives for the Service Center.
• Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles.
• Other duties as assigned by Manager.

Scope/Dimensions 

• Responsible for oversight of the location.
• Periodic interactions with market manager to ensure Service, Quality, and Costs are in line with market expectations.
• Demonstrate control and accuracy with all aspects of inventory and asset management.

Top 3 Competencies Needed for Success in the Role:

• Passion for Excellence – takes personal responsibility and ownership for achieving results and objectives.
• Innovation and Change – open to change and actively interested in new developments, technology, and emerging market trends.
• Influential – simply conveys information and ideas to others, builds report and makes a positive and credible impact.

Qualifications Required:  

• Extensive Distribution/Logistics experience and knowledge.
• Strong leadership, interpersonal, verbal, and written communication skills required.
• Required proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, and Internet Explorer).
• Strong focus on Customer service while meeting Operational objectives.
• Familiarity with computer-based inventory control systems (SAP).
• Proficiency in the English language (verbal and written)
• Proactive, innovative problem-solving skills.
• High energy, self-starting individual with ability to balance multiple priorities simultaneously.
• BS/BA degree and 5 years supervisory experience or 7 years’ supervisory experience without degree
• Demonstrated Leadership skillset in a distribution/service environment with a diverse team.
• Demonstrated ability to develop a cohesive team of personnel with a focus on personnel development and performance improvement.
• Demonstrated ability to manage local and remote personnel.
• Strong project management and organizational skills.
• Strong facility safety awareness and management.
• Strong knowledge of MHE safety and operation.

Qualifications Desired:  

• Glass industry experience.
• SAP or similar experience

Other Requirements:  

• Must Have valid driver’s license.
• Must have and maintain acceptable MVR (Motor vehicle report) as defined by safety requirements

Salary Range: Based on Experience

We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance.

The Salary Range posted represents Pilkington North America’s good faith and reasonable estimate of the possible compensation at the time of the posting.   Individual pay will vary based on demonstrated job related skills, knowledge, experience, education, etc.

NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply.  Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin.  Applicants have the option to confidentially self-identify or not self-identify when applying.