Catering Lead

Job Description

Job Description

Salata is committed to the highest quality in everything we do — especially our people! We're looking for team members at all levels who strive for the best in life — who value a spotless, supportive and flexible work environment; who care about our customers and the healthy and fresh food we serve; and who want the opportunity to grow. At Salata, there is no menu — our salads and wraps are fully customizable. In that spirit, we offer flexible schedules for a diversity of styles and personalities.

The Catering Lead manages and organizes the catering business. This includes planning, organizing and coordinating all aspects of daily catering orders to ensure flawless execution.

Duties and Responsibilities :

• Works directly with General Managers (GM), Director of Catering (DOC) and Catering and Sales Manager (CSM) to direct operational efforts in the area of opportunity based on sales volume and daily orders. Moves between locations based on need
• Acts as a trainer for team members training on catering operations
• Communicates product and staffing needs with the Catering Manager and General Manager on a daily basis based on catering orders
• Manages Catering call-backs from orders delivered that day to ensure 100% guest satisfaction
• Handles and resolves customer complaints / accolades and communicates the results with Catering Manager and General Manager
• Ensures catering collateral is displayed and stocked in the store at all times (catering menus, catering table, DOC or CSM business cards)
• Owns the delivery trade area for the store and actively follows it, not encroaching into Franchise territories
• Keeps delivery van clean inside and out as well as stocks it with an “Emergency Catering Kit”
• Manages all house accounts and payments in conjunction with the DOC
• Actively participates in account maintenance calls, and correspondence with customers to maintain a rapport / build relationships
• Consistently updates the database to track orders
• Ensures all catering items and paper goods are provided with every order according to Salata recipe specifications
• Verifies all catering orders are 100% accurate and on time when delivered to the customer
• When answering phones and taking orders, suggestively sells extras and sides to increase check average. Uses the Online Ordering system to place orders for clients
• Uses the POS system to store customer information
• Participates in local area marketing events when schedule permits
• Knows and complies with all company policies and procedures regarding safety, security, and emergencies. Reports to work on time and in professional attire
• Other duties as needed

REQUIREMENTS

This is a non-exempt position. Days and hours of work vary depending on restaurant location. This position regularly requires long hours, holidays and weekend work. Travel is primarily local during the business day.

Salata is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military / veteran status or any other protected factor.