Patient Service Admitting/Reception

Do you have a great smile and enjoy helping people? Join our team! Our Patient Service Admitting (receptionists) are an important part of the Salem Clinic family! They are the first person a patient communicates with when arriving for scheduled appointments, urgent care, laboratory or imaging services. The environment is professional and supportive; no two days are the same.

Our mission at Salem Clinic is to improve the health of those we serve in a spirit of compassion and respect.

Full time and part time openings at:

Salem Clinic South | 2531 Boone Rd Se, Salem OR 97306 | Part time

Salem Clinic Inland Shores | 5900 Inland Shores Way N, Keizer OR 97303 | Full time

Benefits offered for full-time and part-time (budgeted 22.5-40 hrs/wk):

• 401(k) retirement plan- 10% employer contribution
• 100% Clinic paid employee premiums for medical, dental, and vision plans. 50% Clinic paid premiums for part-time employees.
• Free Lab and Imaging services when performed at Salem Clinic for those covered with the Clinic’s medical plan.
• Health Reimbursement Account
• Life & Long-term Disability Insurance
• Paid time off & Holiday pay
• Flexible Spending Account
• Athletic & Weight Management Club Credits
• Bilingual pay differential program (3% wage increase if qualified)

Job Summary: Greets, instructs, directs, and schedules patients and visitors. Serves as liaison between patient and medical support staff. Creates and routes patient messages.

Required Knowledge, Skills, Abilities:

• Experience dealing with the public in a fast paced, customer service oriented environment or office setting.
• Ability to communicate clearly, professionally, and courteously. Ability to read, understand, and follow oral and written instruction.
• Ability to work in a fast paced environment, while keeping close attention to accuracy.
• Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff. Must be able to pass the required spelling and typing test.
• Must be able to work flexible hours and shifts and available for weekend rotation and holiday rotation.
• Must be detail-oriented and have the ability to prioritize a variety of tasks, multitask.
• Must be able to work independently and as a team participant.

Essential Functions:

• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Check in patients, verify and update necessary information in the medical record. Input pertinent demographics, insurance information, and appointment data into automated appointment system, electronic health record and on patient processing documents as needed.
• Determine, inform, and collect appropriate visit fees. Validate patient visits, document and certify payments, and balance the cash drawers.
• Obtain referrals if needed for coordination of insurance benefits.
• Refer patients to the Credit or Business Office for clarification of insurance coverage as needed.
• Refer to Patient & Provider Relations for resolution of disputes and/or patient concerns as needed.
• Observe waiting areas and reassure patients awaiting service for lengthy periods of time. Notify licensed medical and/or nursing personnel of patient emergencies, need for assistance, or lengthy waits.
• Distribute and/or assist patient in completion of forms.
• Answer telephones promptly and courteously, identifying yourself to callers.
• Participate in departmental meetings, problem solving groups, and in-service educational opportunities on an on going basis.