What are the responsibilities and job description for the Office Administrator/Receptionist position at Salem Fence and Westchester Automated Gate?
About Us:
Salem Fence and Westchester Automated Gate is a leading provider of high-quality fence and gate solutions in NY, CT, and NJ. We are committed to providing exceptional customer service and reliable products. We are seeking a friendly, organized, and proactive Office Administrator/Receptionist to join our team and be the first point of contact for our valued customers and visitors.
Job Summary:
The Office Administrator/Receptionist is a crucial role within our company, responsible for providing exceptional customer service, managing front desk operations, and supporting daily administrative tasks. This position requires a highly organized and personable individual with excellent communication skills and the ability to handle multiple tasks in a fast-paced environment.
Responsibilities:
- Front Desk Management:
- Greet and welcome visitors in a professional and friendly manner.
- Answer and direct incoming phone calls, taking detailed messages and transferring calls accurately.
- Manage incoming and outgoing mail and packages, including signing for deliveries.
- Maintain a clean and organized reception area.
Customer Service:
- Provide exceptional customer service to all callers and visitors.
- Handle customer inquiries, concerns, and complaints with professionalism and empathy.
- Schedule appointments for sales representatives, ensuring efficient scheduling and coordination.
- Manage service and repair requests, including emergency service calls, accurately documenting details and dispatching technicians as needed.
- Provide assistance and information to customers seeking help with their fence or gate issues.
Administrative Support:
- Process and maintain accurate records and files.
- Assist with basic data entry and administrative tasks.
- Manage office supplies and inventory.
- Interface with job applicants who walk in, providing information and directing them appropriately.
- Prepare and distribute correspondence and other documents.
Errands:
- Perform light errands, including trips to the bank, post office, grocery store, office supply store, and other local businesses as needed.
Communication:
- Communicate effectively, both verbally and in writing, with customers, colleagues, and vendors.
- Handle difficult customer situations with tact and diplomacy.
- Maintain a professional and friendly demeanor at all times.
Qualifications:
- High school diploma or equivalent required; associate's degree or higher preferred.
- Proven experience in a receptionist, administrative, or customer service role.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Strong organizational and time-management skills.
- Ability to handle stressful situations and maintain composure.
- Valid driver's license and reliable transportation.
- Ability to learn and use company specific software.
Skills:
- Customer service
- Telephone etiquette
- Communication (verbal and written)
- Organization
- Time management
- Problem-solving
- Data entry
- Microsoft Office Suite
- Ability to work independently.
Personal Attributes:
- Friendly and approachable
- Patient and empathetic
- Reliable and dependable
- Proactive and self-motivated
- Detail-oriented
Professional Growth:
- For the right candidate, there are opportunities for professional growth within the company.
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $22 - $27
