What are the responsibilities and job description for the Inside Sales - Mortgage Loan Officer position at Salem Five Mortgage Co LLC?
Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.
Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.
The Inside Sales MLO responds to customer inquiries and referrals that are generated from both their own contacts and from multiple Salem Five business lines. The MLO duties include loan application interviews with prospective borrowers, analyzing financial and credit data, determining customer financing objectives, advising clients of product/pricing and guidelines, and gathers any documentation required to process loans.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Meets the required SLA (Service Level Agreement) on responsiveness to client outreach/lead distribution
- Facilitate the taking of mortgage applications as necessitated by customers on assigned leads/referrals
- Complete applications in accordance with company policy, compliance, and regulatory guidelines.
- Collaborate with any and all internal and external customers and other mortgage employees as required to ensure Salem Five customer service standards are met or exceeded.
- Demonstrates compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position.
- Regular attendance is essential to this position.
- Strive to meet/exceed sales goals and conversion rates on distributed leads
EDUCATION & EXPERIENCE
NMLS license and min 6 months lending experience preferred but not required. Strong time management and organizational skills required; exceptional customer service and communication skills required; ability to work in a fast-paced sales driven environment required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift/ and or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Benefits/Incentives: Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more
Compensation: Salary plus commission.
Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
