Multi-Specialty Clinic Manager

Location Site: Salem Hospital Main Campus

Department: I/P Rehab Professional

Position Type: Full Time

Start Time: 8:00

Pioneering healthcare since 1896, Salem Health is a top workplace offering highly competitive pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement.

As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind.

We invite you to learn more about our wonderful community: There’s something about Salem, Oregon!

Your Role With Us:

The Multi-Clinic Manager II, Specialty Clinics, is responsible for the following specific functions with other duties as-assigned:

Administration/Operations:

• Participates in planning, developing and evaluating strategic direction for assigned departments in concert with Medical Directors and SHMG leadership.
• Oversee 24/7 day to day operations within the assigned departments, including managing schedules, daily staffing, patient access, continuity, clinic flow, performance management, patient safety, recruitment/onboarding, financial performance and compliance and accreditation readiness.
• Problem solve issues relating to patient safety, care and service.
• Promote effective working relationships and team building to facilitate each clinic meeting its goals and objectives.
• Collaborate with the leadership team and physician leaders to identify and drive quality and performance improvement initiatives.
• Support staff and provider engagement toward positive patient satisfaction outcomes.
• Assist with Human Resource management functions including interviewing, selection, onboarding, education/training, feedback, performance evaluation, and policy and procedure development.
• Maintain and monitors timesheet records for employees.
• Promote a welcoming and healthy working environment by maintaining adequate office staffing levels and physician coverage in collaboration with Medical Directors.
• Ensure compliance with regulatory agency requirements through development and implementation of documented clinic policies and procedures.

Quality Improvement:

• Collaborates and supports quality improvement efforts with providers and staff to adjust and shape program design elements.
• Create dialog with providers, supervisors, and staff to ensure process improvement; understanding of processes and systems; and to collaborate on opportunities.

Staff Management & Lean:

• Leads and directs staff assigned in the day-to-day operations.
• Responsible for lean activities and outcomes for self and team.
• Drives our lean culture in word, action, and outcome.

Physician Relations:

• Build strong partnerships with clinic physician leadership and dyad partners.
• Collaborate with medical directors around shift management, productivity, and clinic financials.
• The above accountabilities represent work performed by this position and are not all-inclusive. The omission of a specific accountability will not preclude it from the position if the work is similar, related, or a logical extension of the position.

Supervisory Relationships:

• Certified Medical Assistants
• Medical Office Assistants

Dyad Partnerships:

• Inpatient Rehab Medical Director
• Pediatric Hospitalist Medical Director
• Neonatology Medical Director
• Inpatient Psychiatry Medical Director
• Pain Clinic Medical Director

Total Rewards Offerings:

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.

• Relocation assistance available for qualified positions
• Full comprehensive medical, dental, and vision plans
• Basic and voluntary life insurance
• Short and long-term disability
• Live Well Wellness Program
• Employee Assistance Program (EAP)
• 401(K) retirement plan with employer contributions.
• Generous paid time off (PTO) accrual and holiday pay
• Onsite fitness center with 24/7 badge access
• Education assistance program
• Public service loan forgiveness (PSLF) eligible employer https://studentaid.gov/
• Food and drink discounts in the cafeteria
• Impressive discounts offered by Nike, Adidas, Carhartt and others

Background/Expertise:

Education:

• Bachelor’s degree in health care administration, business administration or related field required.
• Consideration will be given to internal candidates who are willing obtain education within 2 years, must sign an education agreement.

Experience:

• Minimum of two (2) years healthcare experience required.
• Minimum of three (3) year of progressive leadership experience required.

Licenses/ Certification/ Registration:

• Certification in Practice Management (CPME) through MGMA or AGMA preferred; active in one or both associations.

Special knowledge, skills, & abilities:

• Knowledge of physician practices and experience in physician practice management.
• Demonstrated leadership skills in coaching, managing and mentoring staff.
• Able to build and maintain good working relationships with department personnel, vendors, peers, management and other customers.
• Excellent interpersonal skills and communication style.
• Able to perform public speaking and leadership of group activities.
• Ability to engage others in two-way dialogue and problem-solving.
• Ability to form positive, collaborative relationships with hospital staff, patients, families and post-acute providers.
• Ability to establish priorities and meet deadlines.
• Ability to handle multiple issues and adjust to changing situations and needs.
• Ability to problem solve in a proactive, creative manner, using sound judgment based on factual information and clinical knowledge.
• Demonstrates knowledge of the principles of growth and development over the life span.
• Ability to develop or demonstrate leadership skills and to serve as a role model for clinical staff.
• Computer skills related to equipment and software used in the department.
• Ability to work independently and provide direction to Operation Specialist.
• Excellent understanding of technology.
• Ability to think creatively about the use of technology, data collection, and reporting.
• Requires good management and team leading skills, and an understanding of budgetary matters.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org