Family Welcome Center Manager (Bilingual either Spanish or Portuguese), Salem Public Schools, Salem, MA [SY 2025-2026]

Family Welcome Center Manager (Bilingual either Spanish or Portuguese), Salem Public Schools, Salem, MA [SY 2025-2026]

Reports to: Director of Diversity, Equity, Inclusion and Engagement

Schedule: Year - Round Position 

Hours:  8:00am - 4:00pm, with ½ hour unpaid lunch break (37.5 hours/week). Some evenings and weekends are required during peak periods.

Salary: $75,000 - $85,000 

About Salem Public Schools, where belonging leads to opportunity.

Salem is a small, diverse city with a proud maritime and immigrant history.  Salem Public Schools is an urban public school district enrolling nearly 4,000 students in 11 schools. Our vision is to ensure that all students will be locally engaged, globally connected, and fully prepared to thrive in a diverse and changing world. We hold dear our core values of belonging, equity, and opportunity in everything we do. We seek individuals who are passionate about urban education and understand the urgency of improving student achievement for all students, regardless of ability, economic status, gender/gender identity, language, race/ethnicity, sexual orientation, or other backgrounds. We invite you to learn more about our strategic plan and core priorities on our website at https://salemk12.org/. 

Position Summary:
Salem Public Schools is looking for a strategic, equity-focused, and community-driven leader to serve as the Family Welcome Center Manager. This position plays a critical role in fostering an inclusive, accessible, and seamless experience for new and returning families.

The district is shifting  to transition our Registration Center into an inclusive and innovative Family Welcome Center & Enrollment Hub. This role goes beyond school enrollment—our vision is to create a one-stop resource for families, ensuring they feel supported, informed, and connected to essential programs, resources and services. 

The Family Welcome Center Manager is a data-informed and relationship-centered leader who oversees student enrollment, data quality assurance, and systems administration, ensuring compliance with Salem School Committee policies on equitable student assignments. This role requires a proactive approach to family engagement, operational oversight, and cross-departmental collaboration to enhance the registration process and improve overall accessibility to school programs and services.

Key Responsibilities:

1. Family Engagement & Outreach
• Establish a welcoming environment for all families, assisting with school registration, program selection, and access to district information.
• Contribute to the strategic planning process to enhance the registration experience and implement practices that reduce confusion at the beginning of the school year.
• Initiate and support outreach to new and prospective families by distributing web-based and print publications, mailings, and hosting online informational sessions.
• Collaborate with community organizations and district departments to promote registration opportunities and provide up-to-date information on community resources.
• Identify Multilingual families and coordinate with the Multilingual Learner Department to ensure appropriate assessments and communications.
• Coordinate with Family Engagement staff to identify opportunities for families to learn, lead and engage through structured sessions in the center.
• Partner with the Special Education department to identify opportunities to support students and families from registration through graduation.
• Collaborate with MKV and Foster Care Coordinator to streamline enrollment for students experiencing homelessness and in out of home placements
  
  
2. Equitable & Systematic Student Enrollment & Assignments
• Oversee the full student registration, enrollment, and assignment processes in strict accordance with district and state regulations.
• Ensure equitable student assignments per the controlled student assignment policies.
• Provide information and support to all principals regarding student assignment procedures, school choice and non resident school choice options.
• Manage the daily operations of the online registrations and ensure smooth integration with the district’s student information system to identify ways to improve its functionality and data use/reporting opportunities
• Run the Pre-K and Kindergarten lottery, account for special cases (e.g., twins, siblings, students needing specialized instruction), and update assignment letters as required.
• Address and maintain systems related to residency
  
  
3. Operational Oversight & Policy Implementation
• Assist the Director of Diversity, Equity, Inclusion & Engagement with implementing policies and procedures aimed at reducing or eliminating racial imbalance within the district.
• Develop and implement departmental goals, policies, and procedures to ensure equitable access to school programs and services.
• Oversee the Family Engagement Facilitators role in parent outreach, support for federal and state assistance programs (e.g., SNAP/DTA), and collaboration on the Community Eligibility Program (CEP).
• Ensure compliance with regulations and internal policies, including those set forth by the Department of Elementary and Secondary Education (DESE) and SIMS reporting standards.
• Through cross collaboration, support the training of staff in specialized areas (e.g., McKinney-Vento Homeless Assistance Act) with the expectation set forth by the Director of Diversity, Equity, Inclusion & Engagement.
  
  
4. Data Quality Control & Systems Administration
• Oversee accurate data collection and management within registration or assignment applications, ensuring all new enrollments, change of address requests, and residency verification documentation are tracked and verified.
• Perform routine quality control checks and maintain shared document distribution systems to track enrollment trends and ensure compliance with reporting requirements.
• Create and distribute detailed reports on incoming enrollments and trends to stakeholders using system tools.
• Troubleshoot issues with registration or assignment systems, serving as the primary district contact for support and responding promptly to parent inquiries related to online registration.
• Collaborate with the IT department to test and enhance the integration between Enrollment/Registration and school based platforms to update enrollment questions—ensuring translations are provided as needed.
• Maintaining accurate enrollment records for every grade level and school that are updated daily. 
• Utilize data platforms to establish enrollment projections to support the annual budget season.
• Build new systems to enhance efficiencies and effectiveness of the enrollment process.
  
  
5. District/School Level Support & Collaboration
• Work collaboratively with Principals, Nursing, Special Education, Multilingual Department, Transportation and other departments to coordinate the entry of new and returning students.
• Provide consistent support and guidance on student assignment procedures and school choice options to ensure district-wide uniformity of practice.
• Engage with school-level staff on issues related to technology, transportation, class size reviews, variance and transfer requests, and other enrollment-related matters.
• Attend off-site meetings, participate in staff and program planning sessions, and collaborate with district leadership to continuously improve the registration and enrollment experience.

Qualifications:

• Education:
• Bachelor’s degree in Management, Education, Public Administration, or a related field is required or equivalent of 5 or more years experience; Master’s degree preferred.
  
  
• Experience:
• Demonstrated experience in family engagement, recruitment and enrollment, data management, or a related role within a public K–12, or community organization  setting.
• Proven ability to manage multifaceted projects and work collaboratively across departments.
  
  
• Skills & Competencies:
• Exceptional customer service and communication skills, with the ability to handle challenging situations with empathy and professionalism.
• Strong data analysis and reporting skills, with proficiency in Google Workspace and 3 years experience using online registration systems (e.g., Aspen)
• Innovative thinker with a demonstrated ability to enhance processes and implement strategic initiatives.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Bilingual proficiency Spanish or Portuguese) is required.
• Current authorization to work in the United States.

Application Process:
Interested candidates should submit a resume, cover letter, and any supporting documentation that highlights their experience in family engagement, enrollment management, and data quality assurance. We are committed to fostering an inclusive and supportive educational environment and welcome applicants who share this vision.

Equal Opportunity Employer

Salem Public School District is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, housing status, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.

Salary : $75,000 - $85,000