What are the responsibilities and job description for the Salem Risk Associates - Support Specialist position at Salem Risk Associates?
This position will be required to come into the Wilmington, DE office. After they are fully trained and have manager's approval, they will be authorized to work a hybrid schedule (2 days in Wilmington, DE/3 days remote).
The ideal candidate loves talking to people and proactively solving issues.
- Currently holds a Property and Casualty Producer License or willing to obtain a license which includes the continuing education requirements.
- Demonstrate proficiency in the Management System.
- Responsible for electronic document filing.
- Retrieve policy data from carrier sites.
- Customer service functions included but not limited to:
- Forwarding documents to brokers / carriers
- Processing endorsements
- Taking incoming customer service calls
- Monitoring the General Voice Mail
- Accepting payments
- Professionalism in written and oral communications
- Develop knowledge in companies represented by the Operation to include: Personal Lines Products, Commercial Lines Products, Specialty Lines Products.
- Report any and all operating procedures problems with any of the companies to the Company and Management.
- Conduct business in a professional manner with the highest ethical standards at all times.
- Review renewals and endorsements for accuracy.
- Deliver timely, quality customer service in all aspects of job position
- Other duties as assigned.
Job Competencies:
- Outstanding customer service and people skills
- Organization, prioritization, and multi-tasking skills
- Demonstrated oral and written communication skills
- Computer skills and experience with Windows-based computer applications
- Ability/desire to work in small business environment
- Ability to learn Salem Risk Agency products, services and computer systems
- Proficiency in Microsoft Word and Excel
Work Experience: 0 to 3 years insurance agency experience. Must possess a New Jersey Property and Casualty Producer License which includes the continuing education requirements or complete the required training to obtain a New Jersey Property and Casualty Producer License within 6 months of employment.
Education or Equivalent Experience: Minimum High School Diploma; 2 year degree preferred.
Qualification
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Ability to Relocate:
- Wilmington, DE 19801: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $30