What are the responsibilities and job description for the FOH Staff position at Salem's?
Job Summary: As a FOH Team Member, you will welcome & greet guests, take and prepare customer orders in either the front counter or drive-thru, maintain cleanliness in the counter and dining room, observe health and sanitation guidelines, and ensure each guest leaves with a smile!
Requirements:
1. Job Requirements:
• Be at least 16 years of age.
• Must be eligible to work in the United States.
• Must be friendly, enthusiastic, and enjoy serving customers.
• Must have a source of reliable transportation.
• Ability to multitask and handle all front of the house equipment.
• Reading, writing, and basic math and verbal communication skills required.
• Work in a busy, noisy, fast paced environment. Must work well under pressure.
• Mobility required during shifts.
• Must be able to respond to changes or edits to orders quickly and efficiently.
• Florida safeStaff certificate is a plus.
2. Reporting:
• FOH associate reports directly to Shift Lead.
• Report any unusual incidents or issues to Assistant Manager.
Responsibilities:
• Greet guests, handle their requests/inquiries, and thank them dearly for choosing Salem’s.
• Follow recipes and read tickets to accurately prepare all orders.
• Work at a pace to maintain restaurant's established speed of service guidelines.
• Ensure that workstations are clean at all times.
• Ensure that cashiers follow cash handling procedures and execute proper security and cash handling and control processes and hold cashiers accountable to adhering to policies and procedures.
• Monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout the shift.
• Address guest issues that may arise; consult with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicate employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.
• Adhere to health department codes.
• Answer incoming phone calls.
