Restaurant General Manager

Job Summary: The General Manager is responsible for the successful operation of a single store.
Key Accountabilities
1. Staff Management and Culture Building:
• Recruit, train, and Lead restaurant staff, including assistant manager, Kitchen manager, shift leader, cook, kitchen and front of house staff.
• Create a positive, inclusive work environment that promotes teamwork, respect, and strong work ethic.
• Foster a culture of exceptional customer service and hospitality among staff.
• Encourage open communication and collaboration within the team.
• Lead by example and set high professionalism and customer-focus standards.
• Recognize and reward outstanding employee performance to boost morale.
2. People Development:
• Develop and implement a comprehensive training program for all staff members, emphasizing their personal and professional growth.
• Identify the strengths and weaknesses of each team member and create individualized development plans.
• Provide ongoing coaching and feedback to help employees improve their skills and advance in their careers.
• Support staff in setting and achieving their career goals.
• Promote a continuous learning and improvement culture, encouraging staff to attend relevant training and workshops.
3. Customer Service:
• Ensure exceptional customer service and guest satisfaction.
• Handle customer complaints and resolve issues promptly and effectively.
• Lead the team in maintaining a welcoming and hospitable atmosphere for guests.
• Train staff to provide attentive and courteous service while fostering their personal growth and development.
4. Operations Management:
• Oversee day-to-day operations, including food preparation, service, and cleanliness.
• Monitor inventory levels and order supplies as needed.
• Ensure compliance with health and safety regulations.
• Manage restaurant finances, including budgeting and cost control.
• Implement and enforce company policies and procedures, emphasizing their role in staff development and career advancement.
• Provide excellent food quality and presentation.
• Maintain high food safety standards.
• Maintain a clean, safe, and sanitary environment in compliance with operations standard

5. Sales and Marketing:
• Develop and execute marketing strategies that align with the restaurant's culture and values.
• Analyze sales data and trends to make informed decisions that resonate with the target audience.
• Promote special events and promotions that reflect the restaurant's unique identity.
• Build relationships with customers to encourage repeat business, emphasizing the culture of hospitality.
• Promoting brand awareness
• Community outreach
6. Financial Management:
• Achieves store sales and profit goals and manages overhead, cash, and other assets. Balance financial results, guest experience, people safety, food safety, and quality.
• Manage payroll, control costs, and optimize profitability without compromising the restaurant's values.
7. Inventory and Supply Chain:
• Monitor inventory levels and conduct regular inventory checks.
• Place orders with suppliers and negotiate pricing while considering the restaurant's commitment to sustainability and responsible sourcing.
• Manage relationships with vendors and ensure timely deliveries per the restaurant's values.

Qualifications:
• High school diploma or equivalent.
• Serve Safe certified.
• Successful completion of a manager certification program.
• Annual passing cooking test to ensure quality control assurance and ongoing training.
• Flexibility to relocate to a store within a radius of 50 miles from home, as needed.
• Strong leadership and team management skills focusing on building a positive workplace culture and fostering people development.
• Excellent communication and interpersonal skills, ability to communicate and instill the restaurant's values, and commitment to staff growth.
• Knowledge of food safety regulations and industry trends and the ability to integrate these into the restaurant's culture.
• Financial acumen and budgeting skills, with an understanding of aligning financial goals with cultural values.
• Problem-solving abilities and handling stressful situations while maintaining the restaurant's cultural ethos.
• Flexibility to work evenings, weekends, and holidays as required while promoting work-life balance and employee well-being as part of the culture.

Success Measures
• Metting store revenue and profitability goals
• Meeting store staffing requirements and managing turnover.
• Meeting company audit goals such as guest service, food safety, health department audit…
• Consistently earn positive feedback from store associates, customers, and leaders

Career Progression:
• Training Manager
• Managing Partner