What are the responsibilities and job description for the Bilingual Customer Service Representative (Russian and English) position at Salem Solutions?
Bilingual Customer Service Representative (Russian/English) – Exciting Opportunity in a fully remote setting!
Are you passionate about providing outstanding customer service? Do you thrive in dynamic, fast-paced environments? If you're fluent in Russian and English with experience in call centers, we have the perfect role for you!
Position Overview: As a Bilingual Customer Service Representative, you will be at the heart of our client’s operations, ensuring beneficiaries receive the best possible service. This role involves handling inbound calls related to health care enrollment and assisting clients with their needs in both Russian and English.
Key Responsibilities:
- Handle calls efficiently, providing responsive service to client inquiries.
- Assist clients in selecting the most suitable health plans, providing education on managed care.
- Guide clients through the enrollment and disenrollment process, ensuring all forms are completed accurately.
- Follow up with clients via email as needed to ensure satisfaction and completion of the enrollment process.
What We Offer:
- Competitive hourly rate of $18/hr with opportunities for advancement.
- Fully remote.
- Comprehensive training and professional development.
Requirements:
- High school diploma/GED or higher
- At least 1 year of experience in customer service, preferably in a call center setting.
- Excellent communication skills in both Russian and English.
- Must be computer proficient.
- Ability to type at a minimum of 35 WPM.
- Must have your own windows based laptop or computer, USB headset, and reliable internet.
- Must be available to work an 8 hours shift (40hours a week) between the hours of Monday-Friday 8am-8pm EST and possibly a Saturday shift from 10am-6pm EST.
Join Us: If you're looking to make a difference in a role where your bilingual skills are truly valued, we would love to hear from you. Apply today and let's explore how your abilities can meet our clients' needs.
Job Type: Contract
Pay: $18.00 per hour
Shift:
- 8 hour shift
Experience:
- Customer Service Representative: 2 years (Preferred)
- Call center: 1 year (Required)
Language:
- English (Required)
- Russian (Required)
Location:
- New York State (Required)
Work Location: Remote
Salary : $18