What are the responsibilities and job description for the Call Center Agent position at Sales Bizlab?
Description
SalesBizLabWe are seeking a dedicated and enthusiastic Call Center Agent to join our team. As a pivotal part of our customer service operations, the Call Center Agent will serve as the first point of contact for our clients and customers, providing exceptional service and support. In this fast-paced environment, you will engage with customers through various communication channels, assisting them with inquiries, troubleshooting issues, and ensuring that they have a positive experience with our brand.
Job: Full time
Monday to Friday
Weekends free
Pay Range:
$1100 - $1250 weekly
THIS WILL BE AN ON-SITE JOB
Location: Atlanta, GA
Key Responsibilities:
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SalesBizLabWe are seeking a dedicated and enthusiastic Call Center Agent to join our team. As a pivotal part of our customer service operations, the Call Center Agent will serve as the first point of contact for our clients and customers, providing exceptional service and support. In this fast-paced environment, you will engage with customers through various communication channels, assisting them with inquiries, troubleshooting issues, and ensuring that they have a positive experience with our brand.
Job: Full time
Monday to Friday
Weekends free
Pay Range:
$1100 - $1250 weekly
THIS WILL BE AN ON-SITE JOB
Location: Atlanta, GA
Key Responsibilities:
- Handle incoming calls from customers and provide appropriate solutions and information
- Assist customers with inquiries, complaints, and requests in a professional manner
- Maintain accurate records of customer interactions and document actions taken in the system
- Follow up with customers to ensure their inquiries are resolved satisfactorily
- Collaborate with team members and other departments to address customer issues efficiently
- Achieve individual and team performance targets set by the management
- High school diploma or equivalent; a degree in a relevant field is a plus
- Proven experience in a call center or customer service role is preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to handle challenging customer interactions with professionalism and empathy
- Familiarity with customer relationship management (CRM) software is a plus
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) retirement plan with company match
- Professional development opportunities
- A dynamic and collaborative work environment
3FLl6PTZs6
Salary : $1,100 - $1,250
