Call Center Customer Service Agent

SalesBizLab We are is seeking a Call Center Customer Service Agent to handle inbound and outbound calls, assist customers with inquiries, and provide excellent service. This role is perfect for individuals with strong communication skills and a customer-first mindset.

Job: Full time

Monday to Friday

Weekends free

Pay Range:

$17.50 - $28.00 hourly

THIS WILL BE AN ON-SITE JOB

Location: Dallas,TX

Responsibilities:

• Answer incoming calls and respond to customer inquiries professionally
• Provide accurate information regarding products, services, and company policies
• Resolve customer concerns and escalate complex issues when necessary
• Maintain detailed records of customer interactions and transactions
• Process orders, payments, and service requests as needed
• Follow company scripts and guidelines to ensure consistency in customer interactions
• Meet performance goals, including call handling time and customer satisfaction metrics
  
  

Requirements:

• High school diploma or equivalent required; associate’s or bachelor’s degree is a plus
• Previous experience in a call center or customer service role preferred
• Strong verbal communication and active listening skills
• Ability to multitask, stay organized, and work in a fast-paced environment
• Proficiency in Microsoft Office Suite and basic computer skills
• Problem-solving abilities and a positive attitude toward customer interactions
  
  

Benefits:

• Health insurance (medical, dental, vision)
• Retirement savings plan (401k) with company match
• Paid time off (vacation, sick leave, holidays)
• Opportunities for career advancement and professional development
  
  

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